John Argent
Jeweller
Gold Coast,QLD
Summary
Highly-qualified Jeweler with 40 years of experience and advanced technical problem-solving ability. Familiar with contemporary industry practices and customer buying preferences. Skilled collaborator with internal personnel, outside stakeholders and clients alike. Meticulous Jeweler versed in concept development and creative vision execution. Bringing comprehensive awareness of competitor offerings, current trends and fashion principles. Fabricates attractive and highly sought-after jewelry for private customers and corporate clients. Works with all types of metals and stones and diverse settings. Adept at designing manually or with 3D modeling software. Veteran jeweller with proven skills in designing, producing and maintaining fine jewellery
. Proficient in producing one-of-a-kind works and mass production molds. Successful transforming customer desires into top-quality designs. Skilled in project management, customer relations and computer-aided design.
Overview
40
40
years of professional experience
Work History
Jeweller
Le Gassick
09.2020 - 08.2023
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Fabricated pieces by hand and using specialized equipment.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
Jeweller
Michael Hill
08.2018 - 09.2020
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Fabricated pieces by hand and using specialized equipment.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
Sales Executive
Wyndham Vacation Ownership
06.2016 - 07.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Telemarketing Sales Representative
Foxtel Television
04.2015 - 07.2016
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Attained $Amount in sales targets on monthly basis.
- Built relationships with customers using strong persuasion and active listening skills.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
- Asked pertinent questions to understand customer requirements.
Education
Townsville Grammar School
North Ward, QLD10.1975
Skills
- Communications Strategies
- Precious Metals
- Hand Torches
- Critical Thinking
- Design and make diamond jewellery
- Diamond sales
- Customer Inquiries
- Customer Needs Assessments
- Customer Experience
- Buffing Wheels
- Diamond Grading Methodologies
- Consultative Sales Approach
- Operations Management
- Diamond Evaluations
- Work Orders
- Credit Card Payments
- Complex Problem-Solving
- Sales Presentation
- Team Meetings
- Effective Customer Communication
- Color Grading
- Maintaining Clean Work Areas
- Professional Relationships
- Technical Grading Knowledge
- Production Standards
- Diamond Characteristics
- Store Merchandising
- Quality Production
- GIA Standards
- Cash Register Operations
- Sizing Abilities
- Soldering Abilities
- Metal Repair and Reworking
- Jewelry Repair and Restoration
- Laser Channel Correction
- Ring Resizing
- Gemstone Selection
Timeline
Jeweller
Le Gassick
09.2020 - 08.2023
Jeweller
Michael Hill
08.2018 - 09.2020
Sales Executive
Wyndham Vacation Ownership
06.2016 - 07.2018
Telemarketing Sales Representative
Foxtel Television
04.2015 - 07.2016
Townsville Grammar School
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