John Formentera
Salisbury,SA
Summary
Highly knowledgeable and professional providing excellent customer service with extensive 3 year experience within the designer and niche fragrance industry. Excellent consultant with an extroverted, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Perfume Specialist
Cosmax Prestige Brands PTY LTD
12.2020 - Current
- Attended specialised training programs to deepen professional skillset i.e seasonal training. specifically HERMES, SERGE LUTENS, GIVENCHY, MONCLER
- Built strong relationships with clients, leading to repeat business and referrals, consistently establishing excellent customer rapport.
- Contributed to high-level teamwork by collaborating on strategies for meeting monthly sales targets together as a group.
- Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions, resulting in a plethora of positive feedback from said clients.
- Utilized upselling techniques effectively to maximize transaction value without compromising customer trust or satisfaction.
- Hosted successful in-store events to showcase new products and boost overall sales revenue.
- Promoted brand awareness through engaging social media posts showcasing various beauty products offered instore.
- Interpreted clients' needs and introduced services to fit specific requirements.
Front Desk Receptionist
Derrimut 24/7 Gym
06.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Updated social media accounts with new posts to engage current and prospective members.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Education
Batchelor of Engineering Sciences - Engineering (Pre-Engineering)
Flinders University
Adelaide, SAHigh School Diploma -
Salisbury High School
Salisbury, SA12.2017
Skills
- Product Merchandising
- Client Relationship Building
- Upselling
- Beauty Trends Awareness
- Sales Goals Achievement
- Team Collaboration
- Inventory management
- Multi-Line Telephone Operation
- Spreadsheet Tracking
Timeline
Front Desk Receptionist
Derrimut 24/7 Gym
06.2023 - Current
Perfume Specialist
Cosmax Prestige Brands PTY LTD
12.2020 - Current
Batchelor of Engineering Sciences - Engineering (Pre-Engineering)
Flinders University
High School Diploma -
Salisbury High School
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