Summary
Overview
Work History
Skills
References
Timeline
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Cheryl Heathfield

Perth,WA

Summary

Accomplished Store Manager with a proven track record at Katies (Mosaic brand), adept in personnel development and operational budgeting. Excelled in enhancing store operations, driving a significant increase in customer satisfaction and sales. Skilled in promotional planning and staff management, demonstrating strong leadership and operational oversight.

Overview

15
15
years of professional experience

Work History

Store Manager

Katies (Mosaic brand)
Armadale, WA
06.2024 - 12.2024
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Updated and maintained store signage and displays.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Managed daily banking activities such as deposits and withdrawals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Recruited, trained and supervised new employees.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.

Store Assistant

Katies (Mosaic brand)
Armadale, WA
05.2010 - 06.2024
  • Ensured compliance with all applicable laws and regulations governing sales activities.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Received and submitted cash, check, and card payments for desired merchandise.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Collaborated with other departments to ensure successful completion of projects within deadlines.
  • Operated register, handled cash and processed credit card transactions.
  • Listened to customer needs to identify and recommend best products and services.
  • Resolved customer issues promptly and efficiently.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Maintained an up-to-date database of customer information including contact details, orders placed and payment history.
  • Accepted and completed cash, check and credit card payments.
  • Assisted customers in locating products and provided information on item features.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Handled customer complaints and issues, resolving them to the customer's satisfaction.
  • Helped customers make purchases by demonstrating, describing and recommending products.
  • Prepared and executed in-store promotions and seasonal displays to boost sales.
  • Performed daily opening and closing duties such as counting registers, setting alarms.
  • Coordinated with the management team to plan and execute store events and sales.

Skills

  • Hourly shift management
  • Personnel development
  • Operational budgeting
  • Store operations oversight
  • Promotional planning
  • Operations oversight
  • Employee scheduling
  • Store opening and closing
  • Staff management
  • Store displays
  • Store operations

References

Andy McGregor 

Katie's Regional 047-851-2109

0478512109

Sandy Kuhnert

Millers' Regional Manager

0404804131

Personal Reference

Melinda Acar

0450002871

Timeline

Store Manager

Katies (Mosaic brand)
06.2024 - 12.2024

Store Assistant

Katies (Mosaic brand)
05.2010 - 06.2024

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Cheryl Heathfield