Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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JOHN NGUYEN

Thomastown,VIC

Summary

Energetic Table Games Dealer experienced accurately and efficiently collecting payments of wagers. Personable with superior performance in face-paced environments. Offering 10 years history of adhering to rules and regulations to deliver top quality customer experiences while mitigating casino risk. Seeking a full-time position that offers professional challenges to ultilise strong interpersonal skills, outstanding time management and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

CROUPIER

Crown Limited
02.2014 - 06.2024
  • Facilitate and oversee casino games such as roulette, poker and baccarat ensuring smooth and fair gameplay
  • Deal cards, manage chips and handle cash transactions accurately whilst following casino procedures
  • Ensure patrons understand rules of the game and enforce these rules consistently and fairly
  • Engage with players in a friendly and professional manner, providing outstanding customer service
  • Calculate and pay out winnings accurately, ensuring that payouts are made in accordance with house rules
  • Comply with gaming regulations, casino policies and health and safety standards
  • Coaching and mentoring new trainee on the floor by providing necessary support.

PLAYER WELFARE OFFICER (RESPONSIBLE GAMING DEPARTMENT- HYBRID ROLE)

Crown Limited
01.2023 - 06.2024
  • Promoting responsible gaming practices, identifying players who may be at risk of gambling-related harm, and providing support and resources to those in need
  • Coordinate with the Responsible Gaming department to raise awareness about responsible gambling initiatives
  • Ensure compliance with relevant laws and regulations regarding responsible gaming and maintain accurate records of interactions with patrons
  • Provide immediate support to players who may be experiencing a gambling crisis through access to appropriate resources.

Food and Beverage Attendant

Mint Group
03.2012 - 02.2013
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Education

BACHELOR OF BUSINESS/TOURISM & HOSPITALITY -

La Trobe University
01.2016

SIT30112 CERTIFICATE 3/TOURISM -

Crown College

COMPLETE HOSPITALITY TRAINING/FOOD & BEVERAGE -

Victorian Bar School

Skills

  • Problem Resolution
  • Team Collaboration
  • Active Listening
  • Complaint resolution
  • Excellent customer service
  • Time management abilities
  • Adaptability and Flexibility
  • Effective Communication
  • Emotional Intelligence
  • Reliability and punctuality
  • Customer Service

Personal Information

Date of Birth: 03/19/93

Timeline

PLAYER WELFARE OFFICER (RESPONSIBLE GAMING DEPARTMENT- HYBRID ROLE)

Crown Limited
01.2023 - 06.2024

CROUPIER

Crown Limited
02.2014 - 06.2024

Food and Beverage Attendant

Mint Group
03.2012 - 02.2013

BACHELOR OF BUSINESS/TOURISM & HOSPITALITY -

La Trobe University

SIT30112 CERTIFICATE 3/TOURISM -

Crown College

COMPLETE HOSPITALITY TRAINING/FOOD & BEVERAGE -

Victorian Bar School

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