John Pillai
Stirling,Australia
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Pagoda Resort And Spa
01.2021 - Current
- Responded quickly to customer complaints or special requests in a professional manner. I provided out of the box solutions & managed to mitigate issues, ensuring positive customer experience with good feedback.
- Reported any maintenance issues or broken equipment immediately to management staff and assisted them in resolving these issues with resources available to me.
- Although not part of the job scope, I took up the challenge and applied my problem solving skills to provide maintenance services after office hours including toilet flushing mechanisms, TV wall mounts and AC units.
- Provided excellent service that reflected restaurant standards and core values, which contributed to the hotel image.
- Provided pleasant guest experiences with friendly service and caring demeanour.
- During times of peak load/business, I stepped in to help colleagues in other areas to ensure operations ran smoothly whilst maintaining and continuing to fulfill my duties.
- Took initiative to suggest improvements to the work environment that helped co-workers to work more efficiently and safely. For example, permanently changing the trolley use for room service deliveries in order to double tray capacity, allowing us to make more simultaneous deliveries, shortening wait time for customers.
Egg Assorter
CF Farms PTY LTD.
08.2020 - 12.2021
- Sole conveyor belt egg inspector (50,000 per hour), inspecting for cracks, dirt, deformities and size irregularities. Ensured there were no mistakes and guided others on the regulation standard.
- Maintained cleanliness in the packing area, including floors and equipment areas, ensuring there were no work place safety hazards.
- Operated machinery to wash and grade eggs according to company protocols. Learnt the intricacies of the technology and effectively applies to the task without mistakes.
Education
Masters of Professional Engineering - Mechanical Engineering
University of Western Australia
Perth, WABachelor of Science - Finance
University of Western Australia
Perth, WA12.2023
Masters of Finance - (Exchange Semester)
Vrije Universiteit
Amsterdam12.2023
High School Diploma -
Hale School
11.2019
Skills
- Microsoft Excel
- Python programming language
- MatLab (numeric computing)
- Abacus (structural modelling)
- R-Studio (statistical computing)
- Proficient in implanting workplace health and safety protocols Educated in risk assessment, incident investigation and regulatory compliance
Accomplishments
Selected as the top group in the cohort to present a case study on Valuation & Capital structure evaluation of the company Fastned BV to KPMG representatives whilst studying at the Vrije Universiteit (October 2023).
Other Experience
- University Engineers Club UWA (2023): Committee member that contributed to university related tasks and event planning/execution. Being the project lead, I applied project management skills, budget planning and marketing to ensure project targets are met for all merchandise related activities.
- Volunteer work: TLG(Teach, Learn, Grow): 2021(Kellerberrin, WA), 2022(Nullagine, WA): Teaching primary school children in rural communities using creative learning methodologies in line with the SCSA syllabus in order to help them progress intellectually through activity based learning and associate education with enjoyment
- Volunteer work: St Vincent de Paul: Sorting, tagging, cashier, customer service, teamwork, work health & safety.
- Athletics: Represented UWA at university national level athletics in several disciplines.
- UWA soccer: Captain of a team, applying leadership skills to ensure all teammates were involved, engaged and maximized their full potential.
Timeline
Food and Beverage Attendant
Pagoda Resort And Spa
01.2021 - Current
Egg Assorter
CF Farms PTY LTD.
08.2020 - 12.2021
Masters of Professional Engineering - Mechanical Engineering
University of Western Australia
Bachelor of Science - Finance
University of Western Australia
Masters of Finance - (Exchange Semester)
Vrije Universiteit
High School Diploma -
Hale School
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