Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John SANTIAGO

Brisbane,Qld

Summary

Proven in enhancing customer satisfaction and loyalty at KFC, adept at resolving complaints with empathy and professionalism, and excelling in POS system operation. Demonstrated reliability, leading to surpassing service goals by fostering customer relationships and teamwork. Achieved a significant increase in customer loyalty through exceptional service and product knowledge. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

KFC
10.2021 - 09.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Certificate III - Business

Mackay State High School
Mackay, QLD
10.2023

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Cash Management
  • Product Knowledge
  • POS System Operation
  • Merchandise Restocking
  • Customer Relationship Management (CRM)
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Team Collaboration
  • Active Listening
  • Team Leadership
  • Training and mentoring
  • Upselling

Languages

Tagalog
Native or Bilingual

Timeline

Customer Service Cashier

KFC
10.2021 - 09.2024

Certificate III - Business

Mackay State High School
John SANTIAGO