John Sutton
Brunswick West,Vic
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Overview
47
47
years of professional experience
Work History
Tour Guide
MELTOURS
Melbourne, Vic
01.2012 - Current
- Point out important features, answer questions, offer further details about special exhibits to educate visitors.
- Give descriptions of sites of historical and architectural significance.
- Guide groups of up to 20 people on tours of Melbourne city.
- Entertain tour guests with stories and photos for maximum engagement, fun, and explanation.
Tour Guide
AATKings
Yulara, NT
04.2021 - 10.2022
- Answered questions, pointed out important features.
- Explained indigenous culture.
- Guided groups of up to 50 people on tours of Uluru Kata Tjuta National Park.
- Gave commentary on history, botany, geology, fauna etc of the national park and NT generally
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Provided information through narratives on various sites throughout the park area, relaying stories to provide interest.
- Trained apprentice guides to educate on information to present to tourists and travelers.
Travel Director
Trafalgar Tours To Europe
Europe
05.1990 - 10.2019
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, and special needs clients.
- Provided customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and travel itineraries and vacations for guests.
- Discussed security issues and protocols with individuals.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Tour Leader
Top Deck Travel
Europe And Asia
04.1985 - 04.1990
- Built personal relationships with guests to promote positive experiences.
- Arranged itinerary and provided guided tours of various cities and sites
- Guided groups of up to 45 people on tours to various locations such as Russia/Scandinavia, Central Europe, Asia and the Middle East.
- Provided information through narratives on various sites, relaying historical information blended with personal experiences.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Glenroy High School
Melbourne, VICB.Bldg - Architecture And Building Sciences
University of Melbourne
Melbourne, VIC03.1980
Skills
- Conversational in German, Italian and Spanish
- Handling Payments
- Safety Practices and Regulations
- Tour Activity Oversight
- Vendor Partnerships
- Educational Tours
- Special Needs Clients
- Client Inquiry and Response
- Problem Sensitivity
- Historic Building Tours
- Travel Route Planning
- Attraction Description
- Local History
- Guest Directions
- Client Support
- Passenger Interaction
- Guest Satisfaction
- Group Dynamics
- Group Oversight
Timeline
Tour Guide
AATKings
04.2021 - 10.2022
Tour Guide
MELTOURS
01.2012 - Current
Travel Director
Trafalgar Tours To Europe
05.1990 - 10.2019
Tour Leader
Top Deck Travel
04.1985 - 04.1990
Glenroy High School
B.Bldg - Architecture And Building Sciences
University of Melbourne
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