John Trieu

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• Checked ID cards and verified bar guests were of legal age.
• Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
• Enhanced customer experience by providing exceptional service and attending to their needs promptly.

• Executed High-level customer service and sales skills including greeting customers, assisting in any requests, payments, enquiries and tasks such as orders, achieving 400+ signups for memberships
• Provided book recommendations based on meaningful conversations with 95% satisfaction rate
• Efficiently organize bookshelves and inventory across all sections, maintain and manage inventory aesthetically
• Attentively took 300+ calls for Customer enquiries e.g. Customer enquiries, orders, online payments etc.
• Composure under pressure and has proven track record of handling impolite customers with grace.
• Contributed to overall store cleanliness using variety of equipment such as vacuums, mops , dusters etc.

• Performed personal customer service skills, including greeting patrons in friendly manner, taking them to their seats, conversing for taste interests and accommodating their needs and requests
• Effectively took calls for both delivery and reservations in professional manner
• Carefully handled bills/payments using both register for cash and card terminal for card payments
• Swiftly cleaned work area and set up tables after customer use
• Collaborated with other employees to effectively perform tasks like drink making and order receiving from kitchen
• Successfully brewed 100+ drinks (including alcoholic) cocktails, juices etc.