Retail/Sales
Dymocks Highpoint
02.2023 - 12.2023
- Executed High-level customer service and sales skills including greeting customers, assisting in any requests, payments, enquiries and tasks such as orders, achieving 400+ signups for memberships
- Provided book recommendations based on meaningful conversations with 95% satisfaction rate
- Accurately and efficiently organize bookshelves across all sections, maintain and manage inventory efficiently
- Attentively took 300+ calls for Customer enquiries e.g. Customer enquiries, orders, online payments etc.
- Demonstrated positive, collaborative and team-oriented approach to work well with coworkers and foster positive work environment
- Adapted swiftly to gain 100% familiarity with variety of authors, genres, and book titles to offer suggestions and support
- Extensive problem-solving abilities to handle unforeseen and random inventory problems, client complaints, and other difficulties
- Composure under pressure and has proven track record of handling impolite customers with grace.
- Contributed to overall store cleanliness using variety of equipment such as vacuums, mops , dusters etc.