John Wickham

• Led strategic initiatives across organisation to achieve sustainable growth and profitability.
• Deliver measurable year-on-year revenue growth consistent with the company’s strategic plan and PBI conditions.
• Drove business development through acquiring new clients and expanding existing relationships.
• Ensure operational excellence, compliance, and achievement of financial and strategic objectives.
• Promoted company culture, morale, and team dynamics while embodying company values internally and externally.

• Collaborated with board to establish and execute strategic direction and vision.
• Led strategic and annual planning initiatives to align goals with organisational objectives.
• Developed and implemented sustainable growth strategies to enhance organisational resilience.
• Directed business performance strategy and leadership to drive organisational growth.
• Maintained board engagement with regular updates on growth metrics and performance highlights.
• Oversaw budgeting, reporting, and auditing processes to ensure fiscal accountability.
• Cultivated values-driven culture prioritising staff safety and excellence in client service.
• Provided coaching and mentoring to foster adaptive leadership within teams.

Facilitated connections between individuals in need and those able to assist at Melbourne Tautoko Whanau.
Coordinated provision of emergency food parcels and care packages through community-based food pantry.
Established introductions to cultural services and leaders for heritage reconnection.
Demonstrated leadership by offering business acumen, empathy, and compassion to community members.

• Directed strategic vision and overall management across operations, risk, compliance, sales, and finance.
• Developed and executed operational plans to advance ERP's strategy and vision.
• Aligned ERP's strategic business plan with organisational objectives to support overall growth.
• Coordinated business sales operations to achieve organisational targets and enhance performance.
• Developed and implemented strategic sales methods to support customer acquisition and revenue growth.
• Provided leadership in people management and organizational development.
• Established strong business relationships to enhance collaboration and success.
• Communicated and embodied company vision and values throughout the organisation.

• Managed daily operations, leading team to meet performance goals and ensuring accountability.
• Delivered service excellence to clients through strategic resource management.
• Enhanced operational procedures, streamlining information flow and improving overall business processes.
• Implemented management reporting systems to support informed decision-making.

• Ensured safety and security of youth justice custodial centres through vigilant monitoring and response.
• Supervised young individuals, tracking movements and conducting thorough searches to maintain order.
• Performed regular security checks to safeguard facility integrity and promote a secure environment.

• Led business introductions, presentations, and proposals to drive stakeholder engagement and align strategic objectives.
• Managed stakeholder relationships and ensured effective communication.
• Identified and documented improvement opportunities through comprehensive risk assessments, supporting informed decision-making.
• Provided consultancy in Fraud & Security, Financial Crime (AML/CTF), and Operational Risk, enhancing clients' compliance and security frameworks.
• Conduct workshops, focus groups, business reviews, identify problem areas, form hypotheses and document solutions and opportunities.
• Formulated hypotheses based on business reviews to address operational challenges.
• Provided business risk advisory services, including governance and assurance reviews, to identify current and emerging risks.

• Directed overall business management, emphasizing operational efficiency and strategic planning alignment.
• Facilitated alignment of departmental goals with strategic objectives, improving cross-functional collaboration.
• Oversaw operational planning to support sustainable growth and success.
• Monitored business performance and ensured financial adherence to budgets, driving accountability.
• Implemented performance controls to enhance financial accountability.
• Ensured client onboarding satisfaction and retention through tailored engagement strategies.
• Developed and delivered products and services aligned with client needs, enhancing satisfaction.
• Maintained organizational mission and values in all operational activities.

• Led and managed business operations across fraud risk, information security risk, contingency risk, and physical security risk.
• Drive the delivery, execution and compliance of the Groups/Regional policies and standards while ensuring compliance to country regulatory mandates.
• Conducted risk and control assessments for first line, providing governance, advisory, assurance, and oversight for second line of security and fraud risk.
• Represented SFR business and functions in senior management, industry, regulatory, and group forums.

• Led Unsecured Risk Assessment (URA) Group operations to enhance risk management effectiveness.
• Drove execution of Group's Unsecured Credit growth sales strategies and business plans, aligning team efforts with organizational objectives.
• Managed daily operations, focusing on people development and financial oversight to support strategic goals.
• Delivered credit training and Risk vs. Reward program to business partners and major stakeholders.

• Establish and manage a FCM Program Office for the effective implementation and oversight of all FCM Programs and Projects.
• Led project and change agenda for FCM, driving initiatives that enhance compliance and operational effectiveness.
• Built business cases and project plans, securing sponsorship from business partners and owners to ensure successful program execution.
• Facilitated development and delivery of strategic objectives and departmental business and project plans, ensuring alignment with organizational goals.

• Led and managed FCM business and operations to align with strategic objectives.
• Develop FCM business plan and strategy in line with organisational goals and objectives.
• Provided leadership and people management to enhance operational effectiveness and team morale.
• Lead and deliver FCM projects.
• Support the Board with its responsibilities under AML legislation.
• Provide risk guidance and advisory services to business partners.
• Ensured compliance with legislative, regulatory, and corporate policy requirements, mitigating risks and safeguarding organizational integrity.