John Henry Cruz Gomez
Brunswick East,Australia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Junior Manager
San Telmo Restaurant
10.2018 - Current
- Resolve customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Supervised various tasks in quest of completing project.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Implemented innovative training programs to upskill employees, leading to enhanced workforce competency.
- Managed financial reports and budgets, ensuring accuracy and timely submission to upper management.
- Developed comprehensive action plans addressing areas requiring improvement identified during internal audits.
Front-of-house Staff
Inti Gourmet Peruvian Restaurant
05.2017 - 09.2018
- Taking and delivering meals orders, Working behind the bar as necessary, Food and Beverage attendance, Barista Tasks preparing coffee including hot and cold drinks, Ensuring that all customers have a positive experience at the restaurant, Taking calls, note reservations and welcome customers as they come through the door, Point of sale including cash handling and EFTPOS
Education
Bachelor - Finance
Universidad Del Tolima
Ibague, Colombia04.2015
Skills
- Responsible, respectful and honest person with excellent personal values and good intellect Enthusiastic, motivated, strong customer service and excellent team working Excellent presentation and impeccable grooming standard Strong understanding of corporate hospitality sequence of service
- Staff Supervision
- Keen attention to detail
- Team Coordination
Key Qualifications
- Well organized to complete tasks to a high-quality standard and in a timely manager.
- Able to follow orders and procedures cheerfully and get the job right first time.
- Ability to carry 3 plates with service cloths as well as carry a tray of drinks.
- Experience preparing coffee and drinks
- Strong understanding of corporate hospitality sequence of service
References
Available upon request.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Junior Manager
San Telmo Restaurant
10.2018 - Current
Front-of-house Staff
Inti Gourmet Peruvian Restaurant
05.2017 - 09.2018
Bachelor - Finance
Universidad Del Tolima
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