Victoria Butterfield
Northmead,New South Wales
Summary
I am a social work student that maintains to be informed by social justice, human rights and the inherent dignity of human beings. Through studies, I strive to understand the systemic and personal barriers that individuals may experience and seek to maintain the integral knowledge needed to ensure I am always utilising a culturally safe and sensitive practice. I am accustomed to working in a team environment to collaboratively achieve goals and excel in pursuing effective communication, taking initiative and accountability.
Overview
6
6
years of professional experience
Work History
Support
Bunnings
2023.03 - Current
Store Host
Mecca Brands
2022.06 - 2023.03
- Greeted incoming customers and provided directions to different store locations.
- Specialized in curating customer service by providing a personable and knowledgeable seamless experience.
Support/Front End Controller
Bunnings
2020.12 - 2022.08
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Navigated POS and operational systems
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained on methods for handling various aspects of sales, complicated issues, and conflict resolution.
Front of Area Crew
McDonalds
2017.03 - 2019.03
Delivered customer service diligently with achievements in training crew, handling food and maintaining safe work practices.
Education
Bachelor of Social Work -
Western Sydney University
Sydney, NSW2025
Skills
- Relationship Building
- Complaint and Conflict Resolution, Deescalation
- Training and Onboarding
- Exercising Safe Work Practice
- Time Management
- Detail-Oriented
- Interpersonal Communication
- Maintains Culturally Sensitive Practice
Additional Information
Student Member of the AASW (Australian Association of Social Work)
Timeline
Support
Bunnings
2023.03 - Current
Store Host
Mecca Brands
2022.06 - 2023.03
Support/Front End Controller
Bunnings
2020.12 - 2022.08
Front of Area Crew
McDonalds
2017.03 - 2019.03
Bachelor of Social Work -
Western Sydney University