JO-JU (vivian) Shen
Fremantle,WA
Summary
Having nearly two years of experience as a FIFO worker, my background spans the sales, retail, and hospitality industries. My strengths lie in exceptional communication, problem-solving abilities, and leadership skills. Thriving in fast-paced environments, I adapt swiftly to new challenges. My keen attention to detail and efficiency enables me to excel under pressure. Currently seeking fresh opportunities to contribute my expertise.”
Overview
12
12
years of professional experience
Work History
Utility FIFO
Leinster Supermarket
04.2023 - Current
- Operating the cash register and customer service
- Product displaying, stock control and rotation
- Stock taking and ordering
- Some supervising tasks as required
- Lock and unlock responsibilities
Assistant Store Manager
Rockliff Seafood
03.2021 - 10.2022
- Store opening and closing
- Customer service and handling customer complaints
- Recruiting, training and supervising staff
- Assigning responsibilities to employees for operational efficiency
- Stock taking and ordering
- Arranging regular meetings to discuss business development opportunities and other issues, ensuring efficient store operations communicating clearly with employees
Housekeeping Attendant
Reef View Hotel
09.2020 - 02.2021
- Cleaning operations
- Delegating daily tasks to staff members
F&B Attendant
Sails Restaurant
09.2020 - 02.2021
- High-end customer service
- Table waiting, handling and running of food and beverages
- Taking customer payments, handling cash and cash register operation
- Cleaning duties
Housekeeping Attendant/Kitchen Hand / F&B Attendant
The Man From Snowy River Hotel
06.2020 - 09.2020
- Front of house service
- Room service and cleaning operations
- Kitchen hand
Fruit Packing Team Leader
Karragullen Cool Storage
01.2019 - 06.2020
- Grading, packing and labelling the procedures
- Inspects products before packaging and returns rejected products to production departments
- Training team members in grading and packing procedures for customers' specifications
- Report any issue to the supervisor and recommend improvements to process develop and maintain all packing orders effectively
Orchard Worker
Jarradale Rose/C. Borg and Son
10.2018 - 01.2019
- Thinning, picking, grading and packing stone fruits
Carnival all-rounder
Side Show Amusements
07.2018 - 12.2018
- Attract customers and sell games, describe game rules to customers
- Servicing customers to ensure customer satisfaction
- Handling cash
- Setting up and packing up the shops and rides
Waitress
Kung Fu Kitchen
05.2018 - 07.2018
- Table waiting, handling and running of food and beverages
- Taking customer payments, handling cash and cash register operation
- Cleaning duties
Insurance Sales Manager
Mercuries Life Insurance
07.2012 - 04.2018
- Recruit sales representatives, set objectives, train and coach them, and monitor their performance
- Develop, implement, and maintain the sales strategy to maximise the organization’s profit
- Clients service, resolve client complaints and issues and promote products to new and current clients
- Meet with potential clients and grow long-lasting relationships that address their needs
- Research and develop new sales opportunities or new markets, create sales strategies, action plans and budgets
Education
Bachelor of Business Administration
Tamkang University
New Taipei City, Taiwan06.2012
Skills
Microsoft Office
Diligent and detail-oriented
Adaptable and quick learner
Effective problem-solving ability Excellent communication, interpersonal, and organizational skills
RSA certificate
Languages
Chinese (Mandarin)
English
Timeline
Utility FIFO
Leinster Supermarket
04.2023 - Current
Assistant Store Manager
Rockliff Seafood
03.2021 - 10.2022
Housekeeping Attendant
Reef View Hotel
09.2020 - 02.2021
F&B Attendant
Sails Restaurant
09.2020 - 02.2021
Housekeeping Attendant/Kitchen Hand / F&B Attendant
The Man From Snowy River Hotel
06.2020 - 09.2020
Fruit Packing Team Leader
Karragullen Cool Storage
01.2019 - 06.2020
Orchard Worker
Jarradale Rose/C. Borg and Son
10.2018 - 01.2019
Carnival all-rounder
Side Show Amusements
07.2018 - 12.2018
Waitress
Kung Fu Kitchen
05.2018 - 07.2018
Insurance Sales Manager
Mercuries Life Insurance
07.2012 - 04.2018
Bachelor of Business Administration
Tamkang University
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