Jolyna Fatima A. DE GUZMAN
ACACIA GARDEN ,NSW
Summary
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GENERAL SERVICE OFFICER
SUMMITCARE
08.2022 - Current
- Food handling and preparation
- Managed facilities maintenance, ensuring a clean and safe work environment for all employees.
- Improved office efficiency by streamlining processes and implementing new organizational systems.
CASHIER
FRUIT BARN
07.2022 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Export Assistant
MACNELS LINE INC.
03.2021 - 06.2022
- Increased export efficiency by streamlining documentation and communication processes.
- Enhanced customer satisfaction with timely order processing and proactive issue resolution.
- Reduced shipping costs by negotiating favorable rates with freight forwarders and carriers.
- Assisted in expanding international market presence by researching new opportunities and potential clients.
CUSTOMER SERVICE
AGX EXPRESS PHILS INC.
02.2019 - 02.2021
- Trained new customer service representatives on best practices, policies and procedures.
- Met sales goals by offering excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Reviewed customer feedback to determine strategies for improving customer service.
IMPORT AND EXPORT STAFF
GLOBAL LOGISTICS 22 AND CUSTOMS SERVICES
08.2017 - 02.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - CUSTOMS ADMINISTRATION
LYCEUM OF THE PHILIPPINES UNIVERSITY
PHILIPPINES03.2016
Skills
- Time Management
- Meeting Coordination
- Communication Skills
- Technical Skills
- Willing to learn and to be trained
- Customer Service
Certification
- Certificate IV in Ageing Support
- Certificate on Completion of Housekeeping (TESDA)
- Certificate on Safe Manual Handling in Healthcare
- Certificate on Privacy & Confidentiality in Health Care
- Certificate on General Service Officer – C/Cook
- Certificate in Open Disclosure Competency Assessment
Timeline
GENERAL SERVICE OFFICER
SUMMITCARE
08.2022 - Current
CASHIER
FRUIT BARN
07.2022 - 07.2022
Export Assistant
MACNELS LINE INC.
03.2021 - 06.2022
CUSTOMER SERVICE
AGX EXPRESS PHILS INC.
02.2019 - 02.2021
IMPORT AND EXPORT STAFF
GLOBAL LOGISTICS 22 AND CUSTOMS SERVICES
08.2017 - 02.2019
Bachelor of Science - CUSTOMS ADMINISTRATION
LYCEUM OF THE PHILIPPINES UNIVERSITY
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