REGINE JOY D. GENELZA
Quakers Hills,New South Wales
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable team growth.
Overview
7
7
years of professional experience
Work History
General Service Officer
SummitCare Baulkham Hills
Baulkham Hills, NSW
11.2022 - Current
- Monitored compliance with health and safety regulations, minimizing workplace accidents and incidents.
- Enhanced employee productivity by addressing facility-related issues promptly and effectively.
- Maintained a well-organized record-keeping system, ensuring easy access to important documents and information.
- Managed facilities maintenance, ensuring a clean and safe work environment for all employees.
- Coordinated with multiple departments for event planning, successfully executing company-wide gatherings.
- Optimized space utilization by designing functional layouts that accommodated growing staff numbers without compromising comfort or productivity levels.
- Oversaw inventory management, maintaining optimal stock levels to support daily operations.
- Reduced operational expenses by renegotiating vendor contracts and monitoring utility usage.
Passenger Service Agent | Cathay Pacific
Philippine Airport Ground Support Solutions Inc.
05.2019 - 10.2022
- Be the brand representative to provide great customer experience at the airport
- Deliver a seamless airport experience to our passengers from check-in to boarding
- Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
- Opportunities to assist some behind-the-scene operations tasks
- Prepare flight related documentations to ensure safe and an on-time operations
- Responsible for regulatory document check prior to customer check-in and boarding of flights, ensuring the adherence to all travel requirements in relations to different jurisdiction
- Keep up to date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards
On the Job Trainee
Korean Air
01.2018 - 01.2019
- Briefing sheet, Pre-flight, Post flight, Document filing
- Customer Service
- Arrival duty
Education
High School Diploma -
SBTA & SELA
Sydney, NSW11-2025
Bachelor of Arts - Aviation Tourism
PHILIPPINE STATE COLLEGE OF AERONAUTICS
01.2019
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Office management
- Emergency preparedness
- Security management
- Transportation management
- Travel arrangements
- Organization skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
- Materials purchasing
- Purchase order creation
- Excellent communication
- Telephone and email etiquette
- Active listening
- Adaptability and flexibility
- Supply chain planning
- Decision-making
- Relationship building
- Paperwork management
- Task prioritization
- Self motivation
- Product knowledge
- Interpersonal skills
- Conflict resolution
Training
- OMNI AVIATION AIRLINE CABIN CREW TRAINING, 01/01/19, General Aviation Knowledge, Survival Swimming, Fire Fighting, Customer Service & In-Flight Procedures, Safety Emergency Procedures
- SAFETY AND SECURITY SEMINARS, 01/01/18, Pasay City, Korean Air (On-the-Job Training), Flight Operations - Cabin Crew Division
- CORPORATE ETIQUETTE AND PERSONALITY DEVELOPMENT IN BECOMING GLOBALLY COMPETITIVE, 01/01/17, Pasay City, Philippine State College of Aeronautics
- CIVIC WELFARE TRAINING SERVICE, 01/01/16, Pasay City, Philippine State College of Aeronautics
Timeline
General Service Officer
SummitCare Baulkham Hills
11.2022 - Current
Passenger Service Agent | Cathay Pacific
Philippine Airport Ground Support Solutions Inc.
05.2019 - 10.2022
On the Job Trainee
Korean Air
01.2018 - 01.2019
High School Diploma -
SBTA & SELA
Bachelor of Arts - Aviation Tourism
PHILIPPINE STATE COLLEGE OF AERONAUTICS