Jon Benson
Montmorency,VIC
Summary
Professional Profile
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
41
41
years of professional experience
Work History
Service Manager
Precise Air
05.2024 - Current
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
HVAC Manager
Crisp Air Services
01.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Project Engineer
HAECM Projects
01.2022 - 12.2022
- Continued with own clientele
- Maintenance of working relationships
- Built a strong relationship with many clients
- Managing a new Mechanical Services Division of the company
- Building firm client base
- Management of building specific projects
- Tendering of small to medium installation projects
- Running various projects consecutively
- Ordering and managing inventory
- Management of personnel and sub-contractors
Sole Trader
Self Employed Benson AC
04.2020 - 12.2024
- Expanded client base with targeted marketing campaigns and excellent word-of-mouth referrals.
- Maintained an organized workspace to maximize productivity while adhering to safety protocols.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
- Sub-contracting to Pol-Air Air Conditioning and assisting with company practices and procedures.
Working Director
Bencon Environmental, T/A Airomech Services
01.2016 - 11.2020
- Continued with own clientele
- Maintenance of working relationships
- Built a strong relationship with many clients
- Continued trading as a working director
- Built firm client base
- Management of building specific maintenance
- Tendering of small to medium installation projects
- Tendering of small to medium maintenance contracts
- Estimation for small to medium installations
- Management of projects
Working Director
Airtech Australia
03.2008 - 12.2015
- Built a strong relationship with many clients
- Started small air conditioning business
- Built firm client base
- Management of building specific maintenance
- Tendering of small to medium installation projects
- Tendering of medium to large maintenance contracts
- Estimation for small to medium installations
- Management of projects
- Management of contracts and clientele
- Human Relations
- Staff management
- Fleet Management
Working Director
Bencon Environmental
02.2003 - 03.2008
- Built a strong relationship with many clients
- Started small air conditioning business
- Built firm client base
- Management of building specific maintenance
- Tendering of small to medium installation projects
- Tendering of small to medium maintenance contracts
- Estimation for small to medium installations
- Management of projects
- Management of contracts and clientele
Operations Supervisor
Trane Australia
06.2002 - 02.2003
- Built a strong relationship with many clients
- Expanded role in management of a service team
- Management of building specific maintenance
- Tendering of large installation projects
- Tendering of large maintenance contracts
- Estimation for small to large installations
- Management of projects
- Management of contracts and clientele
- Management of service team
Refrigeration Mechanic Service Account Manager
James L Williams
09.1990 - 06.2002
- Expand knowledge to include air conditioning systems
- Full knowledge of HVAC systems
- Attained Advanced Diploma HVAC & R Engineering
- Full training in estimating and tendering
- Full training in service management & co-ordination
- Maintenance of HVAC Systems
- Servicing of HVAC Systems
- Service commercial refrigeration systems
- Install commercial refrigeration systems
- System adjustments
- Management of building specific maintenance
- Tendering of large installation projects
- Tendering of large maintenance contracts
- Estimation for small to large installations
- Management of projects
- Management of contracts and clientele
Refrigeration Mechanic
A E Smith Linc Service
02.1989 - 09.1990
- Expand knowledge of air conditioning systems
- Full knowledge of HVAC systems
- Training and competency in Air Conditioning Control Systems (Various)
- Maintenance of HVAC Systems
- Servicing of HVAC Systems
- Service commercial refrigeration systems
- Install commercial refrigeration systems
- System adjustments
- Management of building specific maintenance
Refrigeration Mechanic
Environ
06.1988 - 02.1989
- Expand knowledge to include air conditioning systems
- Learning about HVAC systems
- Maintenance of HVAC Systems
- Servicing of HVAC Systems
- Service commercial refrigeration systems
- Install commercial refrigeration systems
- System adjustments
Refrigeration Mechanic
Abaco Refrigeration
02.1988 - 06.1988
- Service large ammonia plants
- Gaining knowledge in system overhauls
- Service large ammonia plants
- System overhauls
- Compressor rebuilds
- Service commercial & industrial refrigeration systems
- Install commercial & industrial refrigeration systems
Apprentice Refrigeration Mechanic
Action Refrigeration
01.1984 - 01.1988
- Qualified as Refrigeration Mechanic
- Apprentice duties
- Attend Trade School
- Rebuild Refrigeration compressors
- Service commercial & industrial refrigeration systems
- Install commercial & industrial refrigeration systems
Education
Advanced Diploma HVAC & R Engineering -
RMIT University
Carlton, Victoria01.2002
Qualified Refrigeration Mechanic -
RMIT
Carlton, Victoria01.1988
Year 11 -
Montemorency High School
Montmorency, Victoria01.1982
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Conflict resolution
- Team collaboration and leadership
Timeline
Service Manager
Precise Air
05.2024 - Current
HVAC Manager
Crisp Air Services
01.2023 - 05.2024
Project Engineer
HAECM Projects
01.2022 - 12.2022
Sole Trader
Self Employed Benson AC
04.2020 - 12.2024
Working Director
Bencon Environmental, T/A Airomech Services
01.2016 - 11.2020
Working Director
Airtech Australia
03.2008 - 12.2015
Working Director
Bencon Environmental
02.2003 - 03.2008
Operations Supervisor
Trane Australia
06.2002 - 02.2003
Refrigeration Mechanic Service Account Manager
James L Williams
09.1990 - 06.2002
Refrigeration Mechanic
A E Smith Linc Service
02.1989 - 09.1990
Refrigeration Mechanic
Environ
06.1988 - 02.1989
Refrigeration Mechanic
Abaco Refrigeration
02.1988 - 06.1988
Apprentice Refrigeration Mechanic
Action Refrigeration
01.1984 - 01.1988
Qualified Refrigeration Mechanic -
RMIT
Year 11 -
Montemorency High School
Advanced Diploma HVAC & R Engineering -
RMIT University
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