Jonaali Desai
South Hedland,WA
Summary
With over 5 years of experience in management, have developed expertise in driving sales, optimizing budgets, and cultivating strong stakeholder relationships. Track record of success, along with ability to identify cost-saving opportunities, positions myself as a valuable asset to any procurement team. I am ready to leverage my skills to streamline operations, maximize savings, and maintain supply chain excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Zambrero
2021.12 - Current
- Managed daily operations of a high-volume store exceeding $1 million in annual revenue.
- Developed and implemented strategies to increase sales by 17% and reduce costs by 6%.
- Negotiated favourable pricing and terms with vendors, ensuring product availability and maximizing profitability.
- Optimized inventory control systems, minimizing waste and stockouts.
- Recruited, trained, and led a team of 20 employees, fostering a high-performance environment.
- Monitored financial performance, implemented cost-saving measures, and identified areas for improvement.
Retail Assistant Manager
Subway (Part-Time)
2019.03 - 2021.12
- Supervised stock management and implemented inventory control procedures.
- Built strong relationships with key vendors, ensuring timely deliveries and competitive pricing.
- Managed over 30 staff scheduling, training, and development, ensuring efficient operations.
Customer Service Representative
Donut King (Part-Time)
2018.10 - 2019.02
- Provided exceptional customer service, exceeding satisfaction benchmarks.
- Developed and maintained strong relationships with customers to ensure repeat business.
Customer Service
Epicure at MCG (Part-Time)
2016.01 - 2019.02
- Answered client queries and complaints to provide strong customer service.
- Cross-trained and backed up other customer service managers.
- Delivered world-class customer service to internal and external customers.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
Education
Diploma of Business - Business
North Regional Tafe
Port Hedland, WA08.2024
Diploma of Leadership And Management - Leadership And Management
North Regional Tafe
Port Hedland, WA08.2024
Software Engineering (Hons) -
Monash University (Bachelor)
Melbourne, VIC11.2020
Skills
- Leadership
- Problem-solving
- Time management
- Communication
- Coaching and Mentoring
- Sales Growth
- Project Coordination
- Data Entry and Documentation
- Retail Employee Training
- Supplier relationships
- Reporting Requirements
Accomplishments
- Student Leader - Monash College, 03/2015, 10/2015
- Employee Awards, Awarded Employee of the Month 4 times.
- Student Awards, Received Student Excellence Awards 2 times for the currently ongoing courses.
- PHCCI Employee of the Year 2024 Finalist, 06/2024
- Nominated for Woman of the Year 2024 Award WAWiF, Franchising WA hosts the annual business awards in which I have been nominated for the Woman of the Year 2024 award under the WA Women in Franchising banner.
Languages
English
Hindi
Gujarati
References
References available upon request
Certification
First attack firefighting
Student Excellence Certificates
Finalist for PHCCI Employee of the year 2024
Timeline
Retail Store Manager
Zambrero
2021.12 - Current
Retail Assistant Manager
Subway (Part-Time)
2019.03 - 2021.12
Customer Service Representative
Donut King (Part-Time)
2018.10 - 2019.02
Customer Service
Epicure at MCG (Part-Time)
2016.01 - 2019.02
Diploma of Business - Business
North Regional Tafe
Diploma of Leadership And Management - Leadership And Management
North Regional Tafe
Software Engineering (Hons) -
Monash University (Bachelor)
First attack firefighting
Student Excellence Certificates
Finalist for PHCCI Employee of the year 2024
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