Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Certification
Timeline
Generic

Jonaali Desai

South Hedland,WA

Summary

With over 5 years of experience in management, have developed expertise in driving sales, optimizing budgets, and cultivating strong stakeholder relationships. Track record of success, along with ability to identify cost-saving opportunities, positions myself as a valuable asset to any procurement team. I am ready to leverage my skills to streamline operations, maximize savings, and maintain supply chain excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Zambrero
12.2021 - Current
  • Managed daily operations of a high-volume store exceeding $1 million in annual revenue.
  • Developed and implemented strategies to increase sales by 17% and reduce costs by 6%.
  • Negotiated favourable pricing and terms with vendors, ensuring product availability and maximizing profitability.
  • Optimized inventory control systems, minimizing waste and stockouts.
  • Recruited, trained, and led a team of 20 employees, fostering a high-performance environment.
  • Monitored financial performance, implemented cost-saving measures, and identified areas for improvement.

Retail Assistant Manager

Subway (Part-Time)
03.2019 - 12.2021
  • Supervised stock management and implemented inventory control procedures.
  • Built strong relationships with key vendors, ensuring timely deliveries and competitive pricing.
  • Managed over 30 staff scheduling, training, and development, ensuring efficient operations.

Customer Service Representative

Donut King (Part-Time)
10.2018 - 02.2019
  • Provided exceptional customer service, exceeding satisfaction benchmarks.
  • Developed and maintained strong relationships with customers to ensure repeat business.

Customer Service

Epicure at MCG (Part-Time)
01.2016 - 02.2019
  • Answered client queries and complaints to provide strong customer service.
  • Cross-trained and backed up other customer service managers.
  • Delivered world-class customer service to internal and external customers.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.

Education

Diploma of Business - Business

North Regional Tafe
Port Hedland, WA
08.2024

Diploma of Leadership And Management - Leadership And Management

North Regional Tafe
Port Hedland, WA
08.2024

Software Engineering (Hons) -

Monash University (Bachelor)
Melbourne, VIC
11.2020

Skills

    • Leadership
    • Problem-solving
    • Time management
    • Communication
    • Coaching and Mentoring
    • Sales Growth
      • Project Coordination
      • Data Entry and Documentation
      • Retail Employee Training
      • Supplier relationships
      • Reporting Requirements

Accomplishments

  • Student Leader - Monash College, 03/2015, 10/2015
  • Employee Awards, Awarded Employee of the Month 4 times.
  • Student Awards, Received Student Excellence Awards 2 times for the currently ongoing courses.
  • PHCCI Employee of the Year 2024 Finalist, 06/2024
  • Nominated for Woman of the Year 2024 Award WAWiF, Franchising WA hosts the annual business awards in which I have been nominated for the Woman of the Year 2024 award under the WA Women in Franchising banner.

Languages

English
Hindi
Gujarati

References

References available upon request

Certification

First attack firefighting

Student Excellence Certificates

Finalist for PHCCI Employee of the year 2024

Timeline

Retail Store Manager

Zambrero
12.2021 - Current

Retail Assistant Manager

Subway (Part-Time)
03.2019 - 12.2021

Customer Service Representative

Donut King (Part-Time)
10.2018 - 02.2019

Customer Service

Epicure at MCG (Part-Time)
01.2016 - 02.2019

Diploma of Business - Business

North Regional Tafe

Diploma of Leadership And Management - Leadership And Management

North Regional Tafe

Software Engineering (Hons) -

Monash University (Bachelor)

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Jonaali Desai