Jonah Milanovic

The Country Fire Authority, is a statutory authority responsible for the safety and wellbeing of Victorians across rural and outer metropolitan areas. The CFA is a volunteer organisation dedicated to protecting lives and property through the use of Fire Suppression techniques. My role as a DSO entails working closely with the Infrastructure Management Officer to ensure Inventory, Materials and any support needed by the 47 Fire Brigades in are District are upheld.

One of my key responsibilities is the creation of a new inventory management system that can be used to manage, maintain and advance our technological capacity at our District Headquarters.

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
• Streamlined processes to maximize operational results.

Working at Muve Logistics has been an experience like no other for nearly the past two years. Based in Dandenong South, my role as Logistics Coordinator was full of involved company and industry processes. This has been due to the unprecedented demand of a fast-moving industry.

Due to the unprecedented demand of a fast moving industry, I have had to adapt and develop my skills in order to sustain efficient outcomes for our customers.

• Generated documentation and information required for customer shipments.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Scheduled and coordinated land transport to maximize productivity and maintain organized calendar.
• Tracked orders and notified customers of status or potential delays.

Working at Monash University allowed me to experience a different kind of industry/work environment. As an Exams Assistant, most of my work was liaising between the students and upper management to ensure Exams ran as smoothly as possible. Each day had to be well planned in advance, to ensure this could take place. Being in an educational setting helped me develop my interpersonal skills.

• Greeted guests in with friendliness and professionalism.
• Offered technical support and troubleshot issues to enhance office productivity.
• Developed and implemented strategies to streamline office operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Increased customer service success rates by quickly resolving issues.
• Trained and supervised employees on office policies and procedures.