Brigitta Szabo
Mooroolbark,Australia
Summary
I am:
Highly experienced in customer-facing roles
Motivated
Reliable
A fast learner
A team player
Able to work under pressure
Good at time management
An excellent communicator
Organised and punctual
Experienced with the Microsoft Office Suite
Honest and own my mistakes
Fun to work with
Overview
9
9
years of professional experience
Work History
Administration Service Officer
Country Fire Authority
09.2024 - Current
- Attending incoming phone calls and emails
- Filter, delegate and/or resolve both volunteer and public enquiries
- Supporting other internal staff members with various ad-hoc tasks
- Organising and maintaining the reception area
- Coordinating the efficient dispatch and delivery of mail, parcels, and other goods within the required timeframe.
- Processing, maintaining, and updating relevant documentations for reception.
- Organising and ordering business cards and name badges for operational and corporate staff members
- Creating work orders and purchase orders and invoices
- Data entry, filling records, general administration
- Ensuring regular maintenance of mailroom machinery and equipment
- Oversight of visitor pass process and Headquarter pool vehicle booking process
Reception / Administration
Linkfire Pty Ltd
10.2022 - 09.2024
- Attending high volume incoming phone calls
- Processing transactions, receiving payments
- Liaising with customers in person, via phone and email
- Follow-up customer queries
- Receiving, organising, sorting over 300 emails a day
- Answering to queries, supporting services department
- Helping the company's technicians on the phone
- Scheduling works for technicians
- Providing support to sales and service department
- Providing first point of contact for contractors and external stakeholders
- Updating customer profiles, access details, recording history
- Approving quotes
- Organising the office, stationery orders
- Updating company processes
- Helping to organise functions, team lunches
- Creating presentations with business updates each month
Customer Service Officer
Bendigo Bank
04.2022 - 10.2022
- Processing transactions
- Administration / data entry
- Liaising with customers in person, via phone and email
- Follow-up with customers
- General advice
- Organising the office
- Volunteer partaking and organising fund raising events
- Successfully obtain the following accredited training units: Establish client relationship and analyse needs. FNSASIC301, Develop, present and negotiate solutions. FNSASIC302, Provide Tier 2 general advice in general insurance. FNSASIC314
Kitchen Specialist, Design, Sales
IKEA Richmond
07.2016 - 04.2022
- Planning, designing
- Both in-person and online environment
- Communicating with customers in-person, via emails, and over the phone
- Preparing quotes and orders
- General administration
- Organizing deliveries
- Post purchase follow up
- Booking appointments
- Handling payments
- Volunteering for an animal shelter support team
Education
High School Diploma -
Tomorkeny Istvan Gimnazium
Szeged2012
No Degree - Develop, Present And Negotiate Solutions.
Kaplan Professional
Melbourne, VIC2022
No Degree - Provide Tier 2 General Advice in General Insurance
Kaplan Professional
Melbourne2022
No Degree - Establish Client Relationship And Analyse Needs
Kaplan Professional
Melbourne2022
Skills
- Customer relations
- Documentation
- Client support
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Decision-making
- Task prioritization
- Professionalism
- Payment processing
- Verbal and written communication
Timeline
Administration Service Officer
Country Fire Authority
09.2024 - Current
Reception / Administration
Linkfire Pty Ltd
10.2022 - 09.2024
Customer Service Officer
Bendigo Bank
04.2022 - 10.2022
Kitchen Specialist, Design, Sales
IKEA Richmond
07.2016 - 04.2022
High School Diploma -
Tomorkeny Istvan Gimnazium
No Degree - Develop, Present And Negotiate Solutions.
Kaplan Professional
No Degree - Provide Tier 2 General Advice in General Insurance
Kaplan Professional
No Degree - Establish Client Relationship And Analyse Needs
Kaplan Professional
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