Jonatas Coutinho De Castro

• Maintained accurate records, ensuring timely processing of invoices.
• Scheduling jobs and coordinating appointments for trades.
• Streamlined office processes by implementing efficient administrative systems and procedures.
• Developed strategies to streamline and improve warehouse procedures, including stock management and inventory.

Over the 6 years working for this company, one of the biggest and most respected in the Brazilian industry I have:

• Conducted car accident analysis and processing of insurance claims.
• Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
• Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
• Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
• Developed strong working relationships with insurance carriers, facilitating prompt resolution of disputed claims.
• Contributed to a positive work environment through collaboration with colleagues across departments when addressing client needs or resolving issues.

Following my graduation from my law degree, I worked in indemnity and was responsible for damages suits.

Call center registering claims for clients in property and car insurance.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.