Summary
Overview
Work History
Skills
Timeline
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Jonathan Liu

Briagolong,QLD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Nanango Chinese Restaurant

Eric
02.2023 - 09.2024
  • Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
  • Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
  • Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
  • Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
  • Supervised daily activities of restaurant and [Number] employees.

Chop N' Chill

Paul
10.2022 - 02.2023
  • Strengthened team efficiency through effective communication with dealers, managers, and other casino staff members.
  • Contributed to a clean gaming environment by keeping the poker area free of clutter, such as discarded cards or abandoned chips.
  • Collaborated with floor supervisors to address any discrepancies or issues related to chip distribution and payments.
  • Collaborated with security personnel, assisting in the investigation and resolution of chip-related disputes or incidents.

Noci Italian Restaurant

Farhad
06.2021 - 10.2022
    • Streamlined communication between Italian-speaking clients and English-speaking staff by offering real-time translation services during meetings and conference calls.
    • Ensured high-quality translations by proofreading and editing all translated materials before submission to clients.
    • Collaborated closely with project managers to understand client expectations and deliver translations that met or exceeded those standards.
    • Managed multiple projects concurrently while maintaining attention to detail and meeting tight deadlines for completion.

Skills

  • IELTS 65
  • Menu development
  • Labor Management
  • Allergy awareness
  • Sales Growth

Timeline

Nanango Chinese Restaurant

Eric
02.2023 - 09.2024

Chop N' Chill

Paul
10.2022 - 02.2023

Noci Italian Restaurant

Farhad
06.2021 - 10.2022

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Jonathan Liu