Jonathan Williams
Mascot,NSW
Summary
With my vast range of experiences its clear to tell i can excel in any workplace environment and handle whatever pressure it comes with. As a Bar/Waiter i had experience serving customers in busy, fine dining restaurants. Commended for having solid attendance record and delivering exceptional customer service. Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Sharp-eyed Tiler skillfully applying tiles and marbles to variety of surfaces. Thorough understanding of materials, methods and tools. Detail and task-oriented, dependable and professional with well-developed skill, knowledge and experience.
Overview
10
10
years of professional experience
Work History
Bartender
ARCADE
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Food and Beverage Server
The Star Sydney
08.2024 - 10.2024
- Remained focused, calm and professional during peak rush hours.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Waiter/Bar
Black and White Waiters
08.2023 - 10.2024
- Obtained RSA/RCG to serve alcoholic and non-alcoholic beverages in bar environment
- Explained daily specials and beverage promotions to exceed daily sales goals
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Laborer
Sydney Tessellated Tilers
06.2023 - 12.2023
- Worked alongside team to accomplish work goals according to schedule
- Identified and reported hazards on job sites to prevent accidents and injuries
- Assembled and disassembled formwork to facilitate correct shaping and pouring of concrete
- Used variety of hand and power tools to complete tasks
- Maintained organized and clean work areas at all times on job sites
- Loaded, unloaded, and moved material to and from storage and production areas
- Installed tile flooring in residential homes and commercial buildings
- Cut and prepared tiles for installation following precise measurements and job specifications
- Worked professionally with other tradespeople on successful, on-time project completion
Security Officer
Crown Sydney
06.2023 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Conducted regular patrols of key areas to spot and control security concerns
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
Rifleman
Australian Defence Force
02.2017 - 04.2022
- Produce reports on equipment status, incidences, personnel readiness and intelligence toward superiors on given time frame basis
- Achieved high level physical fitness evaluations and agility testing
- Respond to emergencies with speed, efficiency and with knowledgeable assistance
- Prepared reports by collecting, analyzing and summarizing information
- Directed, provided guidance, and monitored performance of less experienced team members
- Demonstrated proficiency in taking patient medical histories and checking vital signs as well as other vital signs
- Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers
- Skilled at working independently and collaboratively in a team environment
Door Sales Representative
Evella Group
07.2019 - 10.2019
- Listened to customer needs and desires to identify and recommend optimal products
- Collaborated with team to develop effective, winning sales strategies
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Answered questions about company policies and concerns to support positive customer experiences
Customer Service Cashier, Cook
KFC
03.2015 - 02.2017
- Educated customers on promotions to enhance sales
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained customer satisfaction while handling products quickly and professionally
- Maintained current knowledge of store promotions and highlighted sales to customers
Education
Certificate II Security Operation -
Asset College
Parramatta, NSW10-2024
Certificate III Security Operation -
Asset College
Brisbane, QLD12-2021
High School -
Strathfield South High School
Enfield, NSW12.2016
Skills
- Customer service
- Communication skills
- Documentation review
- Leadership
- Negotiation
- Time management
- Organizational skills
- First aid
Timeline
Bartender
ARCADE
11.2024 - Current
Food and Beverage Server
The Star Sydney
08.2024 - 10.2024
Waiter/Bar
Black and White Waiters
08.2023 - 10.2024
Laborer
Sydney Tessellated Tilers
06.2023 - 12.2023
Security Officer
Crown Sydney
06.2023 - 07.2023
Door Sales Representative
Evella Group
07.2019 - 10.2019
Rifleman
Australian Defence Force
02.2017 - 04.2022
Customer Service Cashier, Cook
KFC
03.2015 - 02.2017
High School -
Strathfield South High School
Certificate II Security Operation -
Asset College
Certificate III Security Operation -
Asset College
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