Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jonte Mazza

Perth,WA

Summary

Enthusiastic, reliable, self-starting team member with 18 months of experience in customer service, looking to continue to grow in the hospitality industry.

Overview

3
3
years of professional experience

Work History

Wait Staff Member

Nicolas restaurant
Bunbury, WA
03.2025 - Current
  • Prepared tables by setting up linens, silverware and glassware.
  • Cleared dishes between courses and after guests finished dining.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying bins and sweeping the floor.
  • Performed opening and closing duties such as restocking supplies and bringing in alfresco seating.
  • Replenished glasses, utensils and napkins as necessary throughout shift.
  • Take beverage orders from patrons and served drinks promptly.
  • Communicated with hosts, kitchen and wait staff to prepare for and serve customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Staff Member

The Rink Bunbury
Bunbury, WA
12.2023 - 06.2025
  • Organized activities for customers, such as games.
  • Maintained cleanliness of facility throughout shift.
  • Served customers at the kiosk, providing drinks, snacks and making coffees.
  • Provided customer service to guests in response to inquiries about services offered at The Rink.
  • Managed audio equipment during sessions including setting up microphones, and controlling the music.
  • Ensured that all safety guidelines were followed during sessions.
  • Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
  • Operated the cash register and Eftpos to accept payments from customers and allocated tickets.
  • Answered incoming phone calls from customers inquiring about the services offered by the Rink.
  • Sought guidance from senior team members to resolve issues.

Customer Service

Mazza Wines
Donnybrook, WA
05.2022 - 05.2022
  • Collecting event tickets.
  • Directing customers and answering questions.
  • Assisted with allocating parking.

Education

High School Diploma -

Bunbury Catholic College
Bunbury, WA
09-2024

Extra Training

Skills

  • Customer service
  • Safety compliance
  • Communication skills
  • Team collaboration
  • Professional appearance
  • Food safety
  • Cleanliness and hygiene
  • Responsible beverage service

References

References available upon request.

Timeline

Wait Staff Member

Nicolas restaurant
03.2025 - Current

Staff Member

The Rink Bunbury
12.2023 - 06.2025

Customer Service

Mazza Wines
05.2022 - 05.2022

High School Diploma -

Bunbury Catholic College

Extra Training

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Jonte Mazza