Jordan Bresac
Great Keppel Island ,Qld
Summary
Dedicated hospitality professional with 9 years of experience at Great Keppel Island Hideaway. Progressed from Housekeeping to Receptionist for GKI Hideaway and Keppel Konnections and eventually promoted as Reception Supervisor, demonstrating strong leadership and organizational skills. Passionate about creating memorable guest experiences and thrive in fast-paced environments while delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Reception Supervisor/Receptionist
Great Keppel Island Hideaway & Keppel Konnections
Great Keppel Island, Qld, Australia
01.2020 - 01.2024
- Supervised a team of receptionists and ensured smooth operations of day-to-day task
- Managed rosters and staffing for front desks of both GKI Hideaway and Keppel Konnections
- Resolved customers issues in a prompt and respectful manner
- Provided exceptional customer service, resulting in loyal and return guests who often request my personal assistance, elevating the guest experience
- Managed international trade relationships and contracts for Great Keppel Island Hideaway and Keppel Konnections
- Representing both companies at ATE (Australian Tourism Exchange) in 2023 & 2024 and G’Day Australia in 2024
- Using POS systems such as Finchcorp and Lightspeed (Kounta) for product entry, invoicing, and monthly stocktaking
Receptionist
Great Keppel Island Hideaway & Keppel Konnections
Great Keppel Island, Qld, Australia
01.2017 - 01.2020
- Provided quotes for accommodation and ac
Housekeeper
Great Keppel Island Hideaway
Great Keppel Island, Qld, Australia
01.2015 - 01.2017
Education
Queensland Certification of Education -
Yeppoon State High School
Yeppoon01.2016
Skills
- Experienced receptionist
- Excellent customer service
- Multitask in a high paced environment
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Training
- COVID-19 Responsibility & Service Tips, 06/2023
- Become a Capricorn Tourism Hero, 03/2023
- Relationships for Leaders, 09/2024
- Customer (Experiential) Service, 09/2024
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Reception Supervisor/Receptionist
Great Keppel Island Hideaway & Keppel Konnections
01.2020 - 01.2024
Receptionist
Great Keppel Island Hideaway & Keppel Konnections
01.2017 - 01.2020
Housekeeper
Great Keppel Island Hideaway
01.2015 - 01.2017
Queensland Certification of Education -
Yeppoon State High School