Jordan Comerford

• Managing a multidisciplinary team of Team Leaders, CISP Case Managers, ARC Case Managers and Administration Officers
• Coordinating the day to day delivery and implementation of CISP and ARC programs across South Eastern Court locations
• Utilising conflict resolution, decision making and collaboration skills to effectively engage with internal and external stakeholders

• Established high quality and performance of Metro Case Management Services, including oversight of 9 programs and 46 staff across Residential and Outreach Programs
• Experienced in supervision, recruitment, allocations, complaints, incidents, conflict resolution and service outcomes
• Built and maintained strong relationships with internal and external stakeholders

• Responsible for leading a team of 15 Case Managers to support clients experiencing homelessness
• Provided supervision and professional development to staff with varying abilities
• Established open and professional relationships with team members to achieve timely resolutions for problems.

• Supported clients in transitioning from homelessness to stable housing, ending individual episodes of homelessness
• Identified care needs of individual clients and coordinated responses based on a collaborative and multidisciplinary approach

Undertook opportunities for professional development while employed at Launch Housing, including:

• Weekend shifts with Rough Sleepers Initiative program, supporting clients experiencing chronic homelessness
• Weekend shifts supporting clients placed in hotels as part of COVID-19 hotel response
• Responsible for presenting a data project to DHHS focusing on client support needs across Southern Local Area Service Network
• Seconded as Housing Options Worker to build and maintain relationships with external housing providers

• Supported a diverse range of clients experiencing crisis to access crucial supports
• Completed high quality assessments leading to numerous housing outcomes
• Trusted to maintain relationships with Thorne Harbour Health and the Medically Supervised Safe Injecting Room through outpost roles

Assisted community members experiencing financial hardship through advocacy, referrals and the provision of material aid

Guided students to complete assignments and achieve excellent results in exams, focusing on Social Work, Psychology and English

Developed community engagement initiatives and increased public awareness of youth mental health issues through the delivery of focused presentations