Jordan Edmunds
Carrum Downs,VIC
Summary
Customer service at McDonald's taught ways to assist customers and work through their needs beneficial for both parties. A Visual Merchandiser with proven expertise at JB Hi-Fi Home, enhancing customer engagement through innovative product placement and visual storytelling. Recognized for exceptional customer service skills and ability to train team members, leading to improved store layouts that significantly boosted sales and customer satisfaction. Content creation through magazine templates for the International Studies Association at RMIT.
Overview
6
6
years of professional experience
Work History
Visual Merchandiser
JB Hi-Fi Home
10.2021 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained new team members in merchandising techniques and stock processing.
- Re-evaluated store layout to improve customer flow and increase sales of certain stock.
- Processed stock at high levels to keep up with customer demand.
Customer Service Cashier
McDonald's
05.2019 - 11.2021
- Maintained a clean restaurant during busy periods.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers and resolved problems with speed and independently.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Arts - International Studies (Major in Global Security)
RMIT University
Melbourne, VIC06-2026
Skills
- Product knowledge
- Customer service
- Product placement
Accomplishments
In 2024, I created a series of magazine templates for the International Studies Association at RMIT.
Timeline
Visual Merchandiser
JB Hi-Fi Home
10.2021 - Current
Customer Service Cashier
McDonald's
05.2019 - 11.2021
Bachelor of Arts - International Studies (Major in Global Security)
RMIT University
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