Jordan Gleadell
BENTLEIGH EAST,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Smart Centre
Services Australia
12.2018 - Current
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Liaised with Aged Care facilities and Government departments to ensure customers received correct outcomes.
Call Centre
Services Australia
12.2015 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Diploma - Accounting And Bookkeeping
Monarch Institute
Melbourne04.2024
Diploma - Information Technology
South Regional TAFE
Bunbury, WA07.2015
GED -
Bunbury Senior High School
Bunbury10.2006
Skills
- Customer Experience
- Written and Oral Communications
- Good Listening Skills
- Electronic Information Systems
- Customer Satisfaction
- Customer Inquiries
- Microsoft Office
Timeline
Smart Centre
Services Australia
12.2018 - Current
Call Centre
Services Australia
12.2015 - 07.2018
Diploma - Accounting And Bookkeeping
Monarch Institute
Diploma - Information Technology
South Regional TAFE
GED -
Bunbury Senior High School
Similar Profiles
Belinda TaltyBelinda Talty
Complex Assessment Officer at Services AustraliaComplex Assessment Officer at Services Australia
EMMA KEENANEMMA KEENAN
Compensation Recovery Officer at Services AustraliaCompensation Recovery Officer at Services Australia
Divyavani SeelamDivyavani Seelam
Service Officer at SERVICES AUSTRALIAService Officer at SERVICES AUSTRALIA
Tracey BlundellTracey Blundell
APS4 (SO4/LPS), Health Services Delivery Division at Services AustraliaAPS4 (SO4/LPS), Health Services Delivery Division at Services Australia
Aaliyah GoodlandAaliyah Goodland
Bartender, Barista, Waitress at The Boundary HotelBartender, Barista, Waitress at The Boundary Hotel