Jordan Henry
Dingo Beach,QLD
Summary
Hardworking, loyal and determined Individual whom is a Dynamic leader, enhancing operational efficiency and customer focus.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Mijan Pty LTD TA McDonald's Airlie Beach
06.2009 - 10.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes in the restaurant
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Supermarket Cashier
Supa IGA Bowen
05.2008 - 12.2008
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Provided superior service by addressing customer inquiries promptly and courteously.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Administrative Assistant
Groves and Clark Solicitors
01.2007 - 01.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
Education
Cert IV School Based Education SupportTeacher Aide
TAFE Queensland
QLD07-2026
Diploma Business
McDonald's
McDonalds Australia07-2014
High School Diploma -
Bowen State High School
Bowen11-2007
Cert III Business Administration (Legal)
Bowen State High School
Bowen07-2007
Skills
- Team management
- Inventory control and record keeping
- Staff management
- Shift management
- Supervisory skills
- Recruitment
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Promotions planning
- Regulatory compliance
- Restaurant operations management
- Safe food handling
- Team leadership
- Inventory management
- Coaching and mentoring
- Money handling
- Employee supervision
- Scheduling staff
- Customer engagement
- Business operations expertise
- Performance improvement
- Monitoring food preparation
- Office administration
- Computer skills
- Customer service
- Filing
- Customer and client relations
- Office management
Timeline
Restaurant Manager
Mijan Pty LTD TA McDonald's Airlie Beach
06.2009 - 10.2017
Supermarket Cashier
Supa IGA Bowen
05.2008 - 12.2008
Administrative Assistant
Groves and Clark Solicitors
01.2007 - 01.2008
Cert IV School Based Education SupportTeacher Aide
TAFE Queensland
Diploma Business
McDonald's
High School Diploma -
Bowen State High School
Cert III Business Administration (Legal)
Bowen State High School
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