Jordan Lee
Townsville,QLD
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Queensland Xray
Townsville, QLD
04.2025 - Current
- Utilized electronic health record systems for accurate data entry and retrieval.
- Trained new staff on reception protocols, enhancing team efficiency and performance.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Receptionist
North Queensland Xray
Townsville, QLD
03.2024 - 04.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Assisted patients with inquiries, ensuring a welcoming and informative environment.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Administration Clerk
K&S freighters
Townsville City, QLD
05.2023 - 03.2024
- Answered telephones, directed calls, and took messages.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Bartender
the sun hotel
Townsville City, QLD
01.2023 - 05.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Made friendly conversation with customers to provide enjoyable bar experience.
Fast Food Crew Trainer
McDonalds
Ayr, QLD
02.2020 - 11.2022
- Led weekly coaching sessions with employees to reinforce best practices in customer service.
- Maintained a safe working environment by enforcing safety rules and regulations.
- Organized monthly meetings with crew members to review policies and procedures.
Education
High School Diploma - Social Work
Jcu
Townsville, QLD11-2029
Bachelor of Science - Social Work
Jcu
Townsville, QLD11-2029
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Microsoft office
- Friendly and enthusiastic
- Patient registration
- Payment collection
- Workflow optimization
Timeline
Medical Receptionist
Queensland Xray
04.2025 - Current
Medical Receptionist
North Queensland Xray
03.2024 - 04.2025
Administration Clerk
K&S freighters
05.2023 - 03.2024
Bartender
the sun hotel
01.2023 - 05.2023
Fast Food Crew Trainer
McDonalds
02.2020 - 11.2022
High School Diploma - Social Work
Jcu
Bachelor of Science - Social Work
Jcu