Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Jordan-Marie Smith

Sydney, Alexandria,NSW

Summary

I am a young indigenous woman from Alice Springs NT, I have currently relocated to Sydney, for improving my work experience and to further my study to becoming more successful. I am highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

3
3
years of professional experience

Work History

Retail Assistant

Intersport
Alice Springs, Northern Territory
06.2023 - 12.2024
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Trained new team members using approved training materials and information.
  • Answered phone calls to assist customers with questions and orders.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Handled money according to company policy.
  • Arranged items in favorable positions and areas of the store to attract customers and optimize sales.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintaining quotes and purchase orders for the customers and making sure they're up to date.

Retail Assistant

Cinema
Alice Springs, Northern Territory
10.2021 - 11.2021
  • Answered phones promptly and directed calls appropriately.
  • Communicated building deficiencies, security concerns or safety issues to supervisor.
  • Handled emergency situations calmly, following protocols to ensure guest safety.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Determined authenticity and applicability of presented tickets.
  • Conducted routine cleaning of theatres between showings to maintain a clean and safe environment.
  • Distributed refunds promoted theater merchandise and issued gift cards.
  • Performed ushering duties and assisted customers with seating.
  • Performed cash handling and register operations with accuracy and integrity.

Education

Secondary Education

Centralian Senior College
Alice Springs, NT

Skills

  • Customer service
  • Register operation
  • Workplace safety compliance
  • Point of sale systems
  • Problem-solving
  • Time management
  • Visual merchandising
  • Cash handling
  • Communication
  • Teamwork
  • Store cleaning
  • Organization
  • Flexibility

Affiliations

  • I am very passionate about playing sports such as AFL (footy) and Netball. It allows me to focus and team build, helps me keep active as well as having fun with family and friends.
  • I like going to the gym, keeping healthy and staying active in my spare time

Accomplishments

  • In my schooling years I won the Australian Citizenship Award in year 6 for taking part willing in school activities, within the school and in my community.

References

References available upon request.

Timeline

Retail Assistant

Intersport
06.2023 - 12.2024

Retail Assistant

Cinema
10.2021 - 11.2021

Secondary Education

Centralian Senior College

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Jordan-Marie Smith