Jordan Moodley-Hussain
Gold Coast,QLD
Summary
Compassionate Disability and Age Care Support Worker with more then year of experience in providing person-centered care to individuals under the NDIS (National Disability Insurance Scheme). Proficient in assessing clients' needs, creating customized support plans, and implementing interventions to enhance their quality of life. Skilled in assisting with daily activities, personal care, and medication management. Dedicated to promoting independence, fostering a positive and inclusive environment, and ensuring clients' well-being and safety. Strong advocate for the rights and dignity of individuals with disabilities, committed to delivering high-quality support under the NDIS framework.
Overview
8
8
years of professional experience
Work History
Disability/Age Care Worker
Living Well Care
10.2023 - Current
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Disability Support Worker
Always Available
02.2023 - 12.2023
- Contributed to development, monitoring and updating of case plans
- Monitored client needs and reported changes to facilitate adjustments
- Explained paperwork, digital forms and processes to help connect clients with resources
- Provided support, guidance and feedback to improve clients' quality of life
- Arranged or provided client transportation for errands, appointments, or recreational enrichment
- Enforced proper treatment of client health conditions with education, support and referral to resources
- Educated clients, families and caregivers in managing treatment needs, medication and financial issues
- Supported and assisted clients and families in interactions with schools, law enforcement, courts and other organizations
- Assisted clients with grocery shopping, meal planning and preparation and cleaning
- Kept clients on-track with treatment and care plans, continuously monitoring and evaluating successes
- Helped patients recover from mental and physical illnesses by obtaining access to healthcare, financial and educational assistance
- Referred patients to community resources to assist in recovery from mental or physical illness and to provide access to services
- Assisted clients with overcoming dependencies, illnesses and life-changing injuries
- Managed efficient and successful transitions from care facilities to step-down environments and at-home care
- Protected children suffering from abuse or neglect, including authorizing protective actions
- Helped family members understand and deal with patient conditions, using counseling and support groups to improve individual support structures.
Sales Representative
Stateside Sports
10.2022 - 01.2023
- Maximized customer satisfaction by quickly responding to any concern or request
- Overcame objections with effective product demonstrations and persuasive communication skills
- Determined customers' needs based on sales calls and face-to-face meetings
- Provided continued customer support after closing sales
- Reported on sales transactions and expenses accurately
- Responded quickly to customer concerns or requests within target timeframes
- Investigated and resolved reported customer issues for improved customer satisfaction
- Communicated with vendors regarding back order availability, future inventory and special orders.
Food and Beverage Attendant
Sea World
01.2022 - 05.2022
- Prepared breakfast, lunch and dinner foods scheduled by food service director
- Supported property guest relations goals, collaborating across departments to meet needs
- Readied foodservice for upcoming demands with daily food preparation and supply restocking
- Retained clean atmosphere, removing and carrying dirty linen to laundry
- Helped kitchen crew keep orders moving out by serving new customers.
Sales Representative
Bike Scooter City
02.2020 - 03.2021
- Determined customers' needs based on sales calls and face-to-face meetings
- Reported on sales transactions and expenses accurately
- Remained up to date on current offerings and company processes
- Responded quickly to customer concerns or requests within target timeframes
- Exceeded sales objectives to capture new leads and customers
- Advised customers on different financing options
- Determined customers' needs based on sales calls and face-to-face meetings
- Remained up-to-date on store policies regarding payments, returns and exchanges
- Computed sales prices to total purchases and received and processed cash or credit payments
- Described product to customers to accurately explain details and care of merchandise.
Construction Worker
Draycon
12.2020 - 02.2021
- Erected scaffolding to safely access and complete work at heights
- Supported senior crew members by completing basic, semi-skilled and skilled work such
- Learned work from ground up, shadowing construction personnel to gain experience and contribute to project success
- Read plans, instructions or specifications to determine work activities.
Sales Representative
Allphones
01.2018 - 03.2019
- Maximized customer satisfaction by quickly responding to any concern or request
- Overcame objections with effective product demonstrations and persuasive communication skills
- Determined customers' needs based on sales calls and face-to-face meetings
- Remained up to date on current offerings and company processes.
Soccer Referee
Queensland Football
01.2016 - 08.2017
- Officiated sporting events, games and competitions
- Resolved claims of rule infractions and participant complaints
- Inspected sporting equipment and participants to ensure compliance with safety regulations
- Confirmed credentials of coaches in sporting events
- Consulted with coaches and other officials prior to gameplay to verify rosters and encourage friendly and safe play
- Tracked event times, starting and stopping play according to coach or player actions
- Reprimanded players and coaches for poor behavior and infractions in support of good sportsmanship
- Inspected sporting equipment and participants to maintain compliance with safety regulations
- Judged performances to accurately award points, impose penalties and determine results
- Officiated sporting events, games and competitions with fair and accurate application of game regulations
- Maintained fair standards of play with close observation of participants
- Addressed violations by imposing scoring or gameplay penalties.
Education
Certification - Individual Support Aged Care and Disability -
Hope College
09.2023
High School -
Helensvale State High
12.2021
Diploma - Business -
Preistige
12.2021
Certification - Tourism -
Helensvale
12.2021
Certification - Industrial technology -
Helensvale
12.2021
Skills
- Proposal Development
- Customer Retention
- Revenue Generation
- Process Improvement
- Client Service
- Customer Service
- Business Development
- Sales Development
- Client Account Management
- Sales Consultation
- Sales Closing
- Customer Needs Assessment
- Staff Training
- Performance Improvement
- Records Management
- Lead Prospecting
- Relationship Building
- Customer Relations
- Training and Development
- Product and Service Sales
- Disability Services
- Client Needs Assessment
- Personal Care
Timeline
Disability/Age Care Worker
Living Well Care
10.2023 - Current
Disability Support Worker
Always Available
02.2023 - 12.2023
Sales Representative
Stateside Sports
10.2022 - 01.2023
Food and Beverage Attendant
Sea World
01.2022 - 05.2022
Construction Worker
Draycon
12.2020 - 02.2021
Sales Representative
Bike Scooter City
02.2020 - 03.2021
Sales Representative
Allphones
01.2018 - 03.2019
Soccer Referee
Queensland Football
01.2016 - 08.2017
Certification - Individual Support Aged Care and Disability -
Hope College
High School -
Helensvale State High
Diploma - Business -
Preistige
Certification - Tourism -
Helensvale
Certification - Industrial technology -
Helensvale
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