Hardworking and passionate graduate student with proven academic and leadership success domestically and abroad. Experience in office management and responding to the needs of a wide variety of customers. Detail-oriented team player with the ability to research, analyze, and synthesize qualitative and quantitative data independently, as well as collaboratively. Ready to help a team achieve company goals with an extensive arsenal of problem-solving skills.
Hi, I’m
Jordan Rowley
104 Grenville House, Dolphin Square ,London
Summary
Overview
5
years of professional experience
Work History
Tate Enterprises
Customer Care Representative
11.2023 - Current
Job overview
- Maintaining and applying a high level of company product knowledge and policies to assist in sales.
- Contributed to team success, consistently achieving sales performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries about exhibitions, events, and facilities and resolving visitor issues.
Walgreens
Customer Service Associate
06.2022 - 09.2022
Job overview
- Enhanced customer satisfaction by effectively engaging with customers, assisting with company services, addressing inquiries, and resolving issues.
- Practiced effective communication with clients for improved service experiences and increased loyalty.
- Trained new associates in company policies and procedures, fostering a supportive and collaborative work environment.
Congressman Jim McGovern, U.S. House Of Rep.
Congressional Intern
01.2022 - 05.2022
Job overview
- Provided constituents with information regarding policies and assisted with district issues.
- Assisted in policy research by analyzing and summarizing proposed bills, amendments, and policy issues.
- Improved office efficiency by maintaining a well-organized filing system for internal documents and constituent inquiries.
- Supported the drafting of correspondence for constituents and federal agencies, addressing constituent concerns and enhancing information sharing.
Spinelli Center, Smith College
Math and Quantitative Tutor
09.2020 - 05.2021
Job overview
- Developed mathematics and quantitative learning strategies for economics, chemistry, and physics students.
- Increased student comprehension and critical thinking by utilizing personalized teaching methods, engaging activities, and adapting to individual learning styles.
Physics Department, Smith College
Physics Learning Assistant
01.2019 - 05.2019
Job overview
- Collaborated with professors to streamline classroom procedures, promote a positive learning environment, and develop content for physics courses.
- Facilitated student-led discussions; ensured students observed and understood connections to the concepts being taught and increased student-to-student collaboration.
- Assisted with: lab set-ups; lab problem creation and solving strategies; data analysis teaching strategies
Education
London School of Economics And Political Science London, UK
Master of Science from International Relations
12.2023
University Overview
- Degree Awarded with Honours Merit
- Member of Grimshaw Society, 2022 to 2023
- Dissertation: A Global Cold Front: International Cooperation and Gaming in an Ever-Changing Arctic
Smith College Northampton, MA
Bachelor of Arts from Double Major in Mathematics And Government
05.2022
University Overview
- 3.91 GPA
- Dean's List, 2019-2022
- Student Senator, 2020-2022
- President, Government Club, 2019 to 2021
- Member of Global Medical Brigades, 2018 to 2022
- Research Projects: DNA Topology; Water Wars in the Middle East; Women's Education Programs in Afghanistan; Biological Combinatorial Principles
Skills
- Data Entry
- Data Analysis
- Data Collection
- Interpersonal Skills
- Customer Relationship Management
- Public Relations
- Office Administration
- Presentation Creation
- Microsoft Office
- Written Engagement
- Team Development, Coordination, and Cooperation
- Basic Coding: R; LaTex; C; Python
Timeline
Customer Care Representative
Tate Enterprises
11.2023 - Current
Customer Service Associate
Walgreens
06.2022 - 09.2022
Congressional Intern
Congressman Jim McGovern, U.S. House Of Rep.
01.2022 - 05.2022
Math and Quantitative Tutor
Spinelli Center, Smith College
09.2020 - 05.2021
Physics Learning Assistant
Physics Department, Smith College
01.2019 - 05.2019
London School of Economics And Political Science
Master of Science from International Relations
Smith College
Bachelor of Arts from Double Major in Mathematics And Government
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