Jordana Nicholson
Penrith,NSW
Summary
Focused Beautician with in-depth experience with hair removal, skin treatments and massage. Familiar with managing schedules, restocking supplies and sterilizing equipment. Personable and outgoing individual with dedication to reliability and organization.
Overview
6
6
years of professional experience
Work History
Beautician
Essential Beauty
Penrith, NSW
01.2021 - Current
- Maintaining a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Utilised advanced techniques in hair removal, including waxing and laser procedures.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Demonstrated technical proficiency in various piercing styles including earlobes, cartilage, nostril, navel, nipple.
- Showcased versatility by performing both facial and body waxing services, accommodating various client requests.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Performing end of day reports
Crew Member
McDonald’s
Mount Druitt, NSW
12.2019 - 01.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Wait Staff Member
Panarottis
Penrith
01.2020 - 06.2020
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Served food and beverages promptly with focused attention to customer needs.
Crew Member
McDonald’s
Penrith, NSW
06.2018 - 11.2018
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Nepean Creative And Performing Arts High School
Emu Plains, NSWDiploma Of Beauty -
The Hair And Beauty Academy
Penrith, NSW12.2020
Certificate III - Beauty
The Hair And Beauty Academy
Penrith, NSW07.2020
Further Study Skills Year 10 Certificate -
Blacktown Tafe
Sydney06.2019
Skills
- Tool sterilisation knowledge
- Lash and brow maintenance
- Hot stone understanding
- Appointment Scheduling
- Sales and Upselling
- Client consultation abilities
- Aromatherapy understanding
- Skin analysis competency
- Skincare product knowledge
- Customer Service
- Waxing services
- Body wraps experience
- Facials and Skincare Treatments
Timeline
Beautician
Essential Beauty
01.2021 - Current
Wait Staff Member
Panarottis
01.2020 - 06.2020
Crew Member
McDonald’s
12.2019 - 01.2021
Crew Member
McDonald’s
06.2018 - 11.2018
Nepean Creative And Performing Arts High School
Diploma Of Beauty -
The Hair And Beauty Academy
Certificate III - Beauty
The Hair And Beauty Academy
Further Study Skills Year 10 Certificate -
Blacktown Tafe