Jorja Edwards
Somerset,Australia
Summary
Results-oriented Administrative Manager skilled in document and client relationship management. Streamlined processes to boost operational efficiency and enhance customer satisfaction. Experienced Hospitality Worker committed to delivering exceptional service and supporting team members in a fast-paced environment.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Administrative Manager & Sales Representative
Cowbiz Stockfeeds Pty Ltd
Somerset, TAS
09.2024 - Current
- Oversaw daily administrative operations, enhancing operational efficiency and compliance with company policies.
- Developed and implemented streamlined processes for document management and record-keeping systems.
- Managed office inventory, streamlining ordering, requisitions, stocking, and shipment receiving processes.
- Assisted in inventory management, ensuring product availability and organization.
- Coordinated logistics operations, achieving timely product deliveries and optimizing supply chain effectiveness.
- Analyzed stock turnover rates to inform purchasing decisions and prevent overstock situations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Cultivated relationships with customers to enhance satisfaction and loyalty.
- Worked to build relationships with customers and enhance potential for additional sales.
Food and Beverage Attendant
Hudson's Coffee
Burnie, TAS
02.2024 - 09.2024
- Cleared and cleaned tables and chairs to uphold hygiene standards and create a welcoming environment.
- Enhanced guest satisfaction while driving revenue growth through effective upselling of menu items.
- Executed preparation of premium espresso beverages to enhance customer satisfaction and uphold quality standards.
- Delivered precise allergen information to guests, ensuring safety and well-being during dining experiences.
- Resolved customer inquiries and complaints to build trust and improve overall satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Monitored and replenished stock levels of cups, lids, straws, and condiments to ensure smooth service.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Demonstrated ability to work both collaboratively and independently to achieve goals.
- Hold three plates
Food and Beverage Attendant
Liv Eat
07.2023 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with food and beverage attendants to deliver prompt and seamless service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Addressed customer inquiries and resolved complaints to build trust and enhance satisfaction.
- Cleared, cleaned, and wiped tables and chairs to maintain hygiene standards and enhance guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Processed payments and provided receipts to establish proof of transaction.
- Balanced teamwork and independent tasks to enhance overall productivity.
Administration Officer
Account Mechanics
Ulverstone, TAS
08.2022 - 02.2023
- Managed front desk operations to ensure efficient client interactions and streamline administrative processes
- Organized and maintained files
- Payroll duties
- Creating excel spreadsheets and entering data
- Used Zero program on a daily basis
- Reconcile bank accounts
- Created invoices
- Invoice reconciling
- Used Dext program to upload receipts
- Prepared and sent letters and invoices to facilitate timely communication and financial transactions
- Performed Tasmanian Freight Equalisation Scheme claims
Client Services Officer
Zenith Wealth
10.2021 - 07.2022
- Managed customer phone calls, ensuring timely responses and effective communication
- Creating and maintaining client bookings
- Liaising with multiple Super Funds
- Data entry using Hillross program
- Developed excel spreadsheets for data entry, enhancing data organization and accessibility
- Streamlined filing system for documents, improving retrieval efficiency and document management
- Setting up new profiles online and paper-based for new clients
Education
High School Diploma -
Marist Regional College
Burnie, TAS12-2021
Skills
- Document management
- Document management and office inventory
- Client relationship management
- Data accuracy
- Data entry accuracy
- Customer service
- Time management
- Attention to detail
- Organizational management
- Food safety and preparation
- Inventory management
Certification
Barista
Timeline
Administrative Manager & Sales Representative
Cowbiz Stockfeeds Pty Ltd
09.2024 - Current
Food and Beverage Attendant
Hudson's Coffee
02.2024 - 09.2024
Food and Beverage Attendant
Liv Eat
07.2023 - 02.2024
Administration Officer
Account Mechanics
08.2022 - 02.2023
Client Services Officer
Zenith Wealth
10.2021 - 07.2022
High School Diploma -
Marist Regional College