Jorja St John
Glenburn
Summary
I am a motivated individual with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. I pursue every opportunity to support team members and proactively address issues. I am able to remain professional in customer service environments with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintaining a welcoming atmosphere and effectively managed tables to ensure smooth operations. I am valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Additionally, my volunteer work and stablehand work has allowed me to adapt to fast paced and important environments where attention to detail is key.
Overview
7
7
years of professional experience
Work History
Barista and Waitress
Yarra Valley Chocolaterie and Ice Creamery
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Stablehand
Glenwood Park
10.2022 - 11.2023
- General stable duties for an elite team of showjumpers
- Responsible for 40+ horses
Hospitality Worker
Spud Bar
04.2019 - 03.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Community Work Volunteer
Blue Cross Baradine
05.2018 - 03.2020
- Providing help to residents by assisting with recreational activities, helping individuals to their rooms, providing extra help to current employees and most importantly engaging in conversations and acknowledging the residents for who they are
Education
Certificate III in Equine Studies
Box Hill Institute of TAFE
Melbourne, VIC10-2021
Year 12 Student
Our Lady of Sion College
Box Hill, VIC10-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem solving
- Excellent memory
- Professional demeanor
- Quality control
- New hire training
Timeline
Barista and Waitress
Yarra Valley Chocolaterie and Ice Creamery
04.2023 - Current
Stablehand
Glenwood Park
10.2022 - 11.2023
Hospitality Worker
Spud Bar
04.2019 - 03.2022
Community Work Volunteer
Blue Cross Baradine
05.2018 - 03.2020
Certificate III in Equine Studies
Box Hill Institute of TAFE
Year 12 Student
Our Lady of Sion College
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