Jose Alfredo Martinez Godoy
Melbourne,Australia
Summary
Excellent experience in customer service and hospitality area with more than 6 years in Melbourne and Colombia. Focusing to meet expectations/needs from the customers. Strong handworker, ethical and easygoing person, always open to learn continuously. Adaptable as a team member to help and achieve goals from the shop/company.
Overview
12
12
years of professional experience
Work History
Front of House (Events)
Catering Company
05.2023 - Current
- Managing refreshment stations such as buffet or drink stations, ensuring that they're stocked and guests are served in a timely manner
- Delivering food to tables, clearing dishes, or addressing guests' dietary needs
- Maintaining Clean the dining room and venue
- Communication with the back of house staff (kitchen and bar) to ensure orders are delivered correctly
- Helping with the Event Breakdown, cleaning up the registration areas and ensure the venue is left in good condition
Sales Consultant
Falabella Colombia
06.2018 - 01.2019
- Greeting and receiving customers and advising them on products available in-store
- Unpacking, labeling, and tagging items at the warehouse/store
- Picking items in the warehouse based on the customer´s order and pack them for shipping
- Assisting the store manager in different areas
Customer service consultant
Claro Colombia
05.2013 - 12.2018
- Provide expert assistance to customers regarding mobile plans, devices, and technical issues
- Resolve customer inquiries and complaints promptly and effectively to ensure customer satisfaction
- Educate customers on new products, services, and promotions
- Handle billing inquiries and processed payments accurately using company systems
Education
Diploma - Hospitality Management
Altec College
Melbourne01.2023
Certificate IV - Business
International House College
01.2021
Technologist - Hotel Management
SENA
01.2010
Skills
- Quick learner
- Autonomous work
- Hard working
- Creativity
- Teamwork
- Good attention to details
- Computer skills
- Time management/Multitasking
- Cash handling proficiency
References
On request
Timeline
Front of House (Events)
Catering Company
05.2023 - Current
Sales Consultant
Falabella Colombia
06.2018 - 01.2019
Customer service consultant
Claro Colombia
05.2013 - 12.2018
Certificate IV - Business
International House College
Technologist - Hotel Management
SENA
Diploma - Hospitality Management
Altec College
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