Jose Saulo
Greenway,ACT
Summary
Diligent Service Officer skilled at listening to customers, navigating difficult customer scenarios and maintaining current knowledge of company procedures. Proficient at problem solving efficiently to provide customers quality service at the first point of interaction.
Overview
5
5
years of professional experience
Work History
Service Officer - APS3
Services Australia
01.2023 - Current
- Streamlined service processes for increased efficiency and improved customer experience.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Provided support to social service clients in navigating available resources.
Hospitality Worker
Greenhouse Coffee And Food Co
04.2022 - 01.2023
- Conducted regular inventory checks to maintain adequate stock levels of ingredients, store products, and other supplies.
- Trained new staff members on proper customer service and hospitality policies.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Supervisor
Rivers
01.2019 - 03.2021
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Education
High School Diploma -
Dickson College
Dickson, ACT12.2018
Skills
- Client and Family Interviews
- Career Development
- Client Assistance Referrals
- Interviewing skills
- Behavioral Intervention
- Eligibility Requirements
- Community Service Programs
- Data Entry Software
- Data Confidentiality
Timeline
Service Officer - APS3
Services Australia
01.2023 - Current
Hospitality Worker
Greenhouse Coffee And Food Co
04.2022 - 01.2023
Supervisor
Rivers
01.2019 - 03.2021
High School Diploma -
Dickson College
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