Jose Elias Macias Manrique

Provided prompt and professional IT support to 30+ employees and +100 students across the Perth campus. Resolved technical issues within 24 hours, and was entitled to manage different IT projects.
Key Responsibilities:
• Troubleshot hardware, software, networking, and peripheral device issues for Windows and macOS systems
• Configured and deployed new workstations, laptops, printers, and mobile devices
• Administered Microsoft 365 suite, managing user accounts, email, and collaboration tools
• Maintained network infrastructure including routers, switches, firewalls, and VPNs
• Implemented cybersecurity measures like antivirus, patch management, and data backups
• Documented IT assets, procedures, and solutions in a centralized knowledge base

• Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
• Designed and developed analytical data structures.
• Explained data results and discussed how best to use data to support project objectives.
• Project: Develop pipeline process billing insurance services

• Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements.
• Communicated new or updated data requirements to global team.
• Manage cleaning and consolidation of information from postgres databases and raw data through ETL processes developed in Python and orchestrated by airflow
• Develop pipelines and event driven bus in AWS (S3, Lambdas, Eventbrigde, SQS, SNS, redshift, RDS, ECS)
• Support backend in developing reports and dashboards in Tableau to provide and solve information needs to the business areas
• Build Datamarts to get insight for bussinesses areas (Commercial and operations)

• Data engineer for differents the data strategy projects ( Ex. FLAR, Fiduprevisora, MEN, Hedge Funds), where by means of the business intelligence tool power BI and algorithms in python and Spark for data extration (ETL) deploy in AZURE and CLOUDERA. The above allows to support the management areas in making
  business decisions

• Data analyst for the data strategy project of Seguros Bolivar (Insurance company), designated for Asistencia Bolivar business unit, where by means of the business intelligence tool power BI and algorithms in python, score card balance, P & G analysis, performance reports are generated of call center, trend analyzes of services and forecast. The above allows to support the management areas in making business decisions.

• Create layers of abstraction and data acquisition (Parsing), with scripts in Python and management of histories in a database (MYSQL) and not relational DB (MongoDB).
• Create data postprocessing methods using PANDAS and statistical analysis methods, management of Internet Area's Data Mart using the best Big data and Business intelligent practices.
• Develop reports in the different areas of the LTE network and government agency like CRC, analyzing the KPIs of the core, backbone, radio access and backhaul, finding possible deviations and generating action plans to mitigate the impact on the customer experience.
• Continuous improvement of processes with the development of reporting, with web tools (dashboard) for fast and dynamic analysis with visualization tools such as nvd3, plotly, html and javascript.
• Included in Star Club of the company of the 2st semester of 2017 by ATNs capacity control project making forecast through time series analysis (ARIMA)