Joseph John Yeomans

Dynamic park manager with extensive experience at Discovery Parks, excelling in operations management and team leadership. Proven track record in enhancing customer service and ensuring workplace health and safety compliance. Adept at financial reporting and budget management, driving revenue growth while fostering strong stakeholder communication.

Date of Birth: 19 / 10 / 1992

• Operations & Park Management
• Facility maintenance and presentation
• Pool cleaning, testing, and maintenance
• Night call-out response
• Accounts payable and business account management
• Cost allocation and job costing
• Telephone and communication management
• Team Rostering, supervision, delegation and performance management
• KPI target monitoring & reporting
• Development Project input
• Asset registers & adjustments
• Working independently with responsibility for team welfare
• Revenue and Capital analysis & strategy input
• NPS/GRI response & action implementation
• External networking & business relationships (council/tourism/local)
• Collaboration with department stakeholders for optimal success
• Promotion, merchandise and advertising and marketing input
• OTA/website/3rd party platform monitoring
• Reception, Administration & Front Office
• Reception and front office operations
• RMS (Reservation Management System) proficient
• Customer bookings, check-ins, and guest enquiries
• Customer Service & Guest Relations
• Exceptional customer service, guest engagement & relationship building
• Complaint resolution and conflict management
• Delivery of customer experiences
• Cash Handling & Financial Management
• Cash & EFTPOS management procedures and reconciliation
• Banking, deposits, and change orders
• Training & Education
• Development of learning programs, training, mentoring, and progress reports
• Delivering of company-wide training programs (new & existing employees)
• Inventory & Procurement
• Stock take, rotation, ordering and inventory management and loss prevention
• Supplier liaison and account management
• Workplace Health & Safety
• Risk management, hazard awareness, and customer , staff, and environmental WHS compliance
• Emergency response and incident management
• Referees and supporting documentation for my resume available on request.