Kristy Lee Swadling

As the Assistant Park Manager, I play a key leadership role in the daily operations and overall management of the park. I support the Park Manager in maintaining a safe, welcoming, and engaging environment for visitors, while ensuring that our facilities, grounds, and staff operate efficiently and in alignment with departmental goals and regulatory standards.

Key Responsibilities

I assist in planning, coordinating, and supervising all park operations, including maintenance, programming, visitor services, and safety enforcement.

I help manage seasonal and permanent staff, including hiring support, training, scheduling, and performance monitoring.

I ensure the park grounds, facilities, trails, and equipment are properly maintained and regularly inspected for safety and usability.

I collaborate with the Park Manager to develop and implement programs and special events that engage the community and enhance visitor experience.

I respond to public inquiries and concerns, resolving issues in a timely, professional manner to ensure visitor satisfaction.

I monitor budget allocations, assist in purchasing supplies and equipment, and contribute to financial and operational reporting.

I enforce park rules and regulations, and when necessary, coordinate with law enforcement and emergency services.

• Drove revenue growth and market presence through effective management of regional sales initiatives.
• Enhanced staff product knowledge and customer service skills by developing comprehensive training programs.
• Streamlined operational processes in collaboration with cross-functional teams to boost efficiency.
• Identified opportunities for expansion and strategic positioning by analyzing market trends.
• Ensured compliance with company policies and industry regulations through implementation of best practices.
• Resolved escalated issues promptly while maintaining proactive communication on product updates, increasing customer satisfaction.
• Established operational standards across multiple locations to ensure consistency and quality.