Joseph Koroma
Kellyville,NSW
Summary
I have strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. I am eager to contribute to team success and further develop professional skills. I also bring a positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Zone Bowling
2023.09 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Food and Beverage Attendant
Lollipops Playland & Cafe
2022.09 - 2023.04
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Bachelor of Commerce/Psychology -
Macquarie University
Sydney, NSW11.2027
High School Diploma -
Delany College
Granville, NSW09.2023
Skills
Adaptability under pressure
Reliability and punctuality
Teamwork and Collaboration
Problem-Solving
Customer Service
Time Management
Multitasking
Guest service
Conflict Resolution
Decision-Making
Active Listening
Cross-Selling and Upselling
Excellent Communication
Problem-solving abilities
Certification
- Responsible Service of Alcohol Training - 20 Feb 2029
Timeline
Food and Beverage Attendant
Zone Bowling
2023.09 - Current
Food and Beverage Attendant
Lollipops Playland & Cafe
2022.09 - 2023.04
Bachelor of Commerce/Psychology -
Macquarie University
High School Diploma -
Delany College
- Responsible Service of Alcohol Training - 20 Feb 2029
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