Joseph Locke
Wanneroo,Australia
Summary
Expert in customer service with extensive experience across hospitality, retail, and administration. Strong communication and interpersonal skills drive positive customer interactions and effective time management. Proven track record of enhancing workflow and team efficiency, significantly boosting company reputation for service excellence. Adaptable problem-solver in fast-paced environments, resulting in increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Monelli
Burns Beach, WA
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food recommendations for guests.
- Took customer orders accurately and promptly relayed to kitchen staff.
- Maintained cleanliness of dining area and ensured proper table settings.
- Resolved guest complaints quickly to ensure a positive dining experience.
- Greet and seat customers with a friendly and welcoming attitude.
Account Manager
Pioneer Credit
Perth, WA
04.2023 - 06.2025
- Developed successful customer relationships to boost sales opportunities.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Oversaw multiple accounts, and worked diligently to meet and exceed performance goals.
- Negotiated contracts and closed agreements to maximize profits.
- De-escalated customer interactions by providing alternative solutions to issues.
- Listened to customer needs to identify and recommend best products and services.
Crew Member
Hungry Jacks
Ellenbrook, WA
01.2023 - 04.2023
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Wiped down tables and equipment, swept and refilled stock.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
Crew Member
KFC
Ellenbroook, WA
05.2022 - 10.2022
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Wiped down tables and equipment, swept and refilled stock.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stocked shelves and cases with new or transferred items.
- Upheld high standards of productivity and quality in operations.
Team Member
Stoneville Fresh
Stoneville, WA
08.2020 - 05.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
Education
High School Diploma -
Eastern Hills
Mount Helena10-2022
Skills
- Customer service
- Adaptive team player
- Quick learner
- Problem solving
- Time management
- Attention to detail
- Strong multitasking
Certification
- Full Automatic Drivers License
- Food Safety Certificate
References
- Sophie Vinicombe - Previous Manger at Pioneer Credit - 0466 155 664
- Douglas Lawton - Current Manager at Monelli - 0475 042 979
Timeline
Wait Staff Member
Monelli
07.2025 - Current
Account Manager
Pioneer Credit
04.2023 - 06.2025
Crew Member
Hungry Jacks
01.2023 - 04.2023
Crew Member
KFC
05.2022 - 10.2022
Team Member
Stoneville Fresh
08.2020 - 05.2022
High School Diploma -
Eastern Hills