Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

JOSEPH RATUVAKACEREIVALU

Cairns

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

8
8
years of professional experience

Work History

Acting Case Manager

IFYS Ltd
01.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Residential Youth Worker

IFYS Ltd
03.2022 - 01.2025
  • Supporting and managing young people's complex behaviours
  • Daily case notes, incident reports, weekly reports and other administration tasks, including vehicle and property audits, petty cash claims and purchase orders
  • Preparing residential properties for workplace health and safety and licensing inspections

Truck Driver

Tropic Express
11.2021 - 02.2022
  • Small truck driving
  • Delivering white goods to customers, heavy lifting

Warehouse Supervisor

Air Road
11.2020 - 11.2021
  • Storeman, forklift operator
  • Stocktake, supervise labour hire, PPE orders, customer services
  • Picking, packing, RF scanning

Logistics and Resourcing Manager

IWS Cleanaway
08.2020 - 11.2020
  • Storeman, forklift operator
  • Stocktake, PPE orders, record keeping, receipting, timesheets, operator(s) annual Leave/RDO requests, customer services and bookings
  • Fleet and Operators Allocations/Scheduling

Factory Hand

O'Brien Engineering
02.2019 - 11.2019
  • Heavy machinery, metal sheet work, heavy lifting, general factory hand

Glazier Assistant

Magic Glass
01.2018 - 04.2018
  • Install glass panels, glass repairs, measure, cut, shape and fit glass, heavy lifting

Accounts Trainee

Sydney Roosters Rugby League Club
01.2017 - 12.2017
  • Accounts receivable and payable journals, general ledgers, bank reconciliation, invoicing and bank deposits

Education

Diploma - Child, Youth And Family Intervention

Horizon2
01-2024

First Aid & CPR

St John
01-2025

Blue Card & Yellow Card

Queensland
01-2024

Certificate IV - Accounting

TAFE NSW
NSW
01-2015

High School Certificate -

Westfields Sports High School
Sydney, NSW
01-2014

Forklift License

TAFE NSW
NSW

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Conflict resolution
  • Positive attitude
  • Crisis intervention
  • Emotional awareness
  • Staff management

Accomplishments

  • Fiji Bati International Rep (2022 Rugby League World Cup)
  • Fiji Bati International Rep (2022 Rugby League Pacific Cup)
  • Northern Pride Rep (2022 Rugby League QCUP)
  • Redcliffe Dolphins QCUP Rep (Rugby League)
  • Wests Tigers ISP Rep (2020 Rugby League)
  • West Tigers NRL Rep (2020 NRL Rugby League)
  • West Tigers ISP Rep (2019 Rugby League)
  • Fiji Bati International Rep (2019 Rugby League Pacific Cup)
  • Fiji Bati Rep (2019 Rugby League Prime Minister’s XIII)

References

Ernest, Suavai, Case Manager, esuavai@ifys.com.au, 0417 077 424, IFYS Ltd

Timeline

Acting Case Manager

IFYS Ltd
01.2025 - Current

Residential Youth Worker

IFYS Ltd
03.2022 - 01.2025

Truck Driver

Tropic Express
11.2021 - 02.2022

Warehouse Supervisor

Air Road
11.2020 - 11.2021

Logistics and Resourcing Manager

IWS Cleanaway
08.2020 - 11.2020

Factory Hand

O'Brien Engineering
02.2019 - 11.2019

Glazier Assistant

Magic Glass
01.2018 - 04.2018

Accounts Trainee

Sydney Roosters Rugby League Club
01.2017 - 12.2017

Diploma - Child, Youth And Family Intervention

Horizon2

First Aid & CPR

St John

Blue Card & Yellow Card

Queensland

Certificate IV - Accounting

TAFE NSW

High School Certificate -

Westfields Sports High School

Forklift License

TAFE NSW

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JOSEPH RATUVAKACEREIVALU