Joseph Shaw-Fuller
Modbury Heights,SA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Department of Home Affairs/DATACOM
Modbury, SA
11.2024 - Current
- Received inquiries via a phone-based service model. Assisting clients with immigration-based, as well as application-specific, issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Experience in applications such as ICSE, Content Manager, Salesforce
Apprentice Cabinet Maker
A Class Kitchens
Burton, SA
11.2023 - 11.2024
- Creating cabinetry for clients, as well as working in a performance based team environment
- Adhered to tool and equipment safety protocols and promoted worksite safety, protecting both personnel and equipment.
- Studied plans and specifications to identify size and shape of patterns to suit customer needs
Night Fill Team Member
Foodland
Norwood, SA
03.2021 - 11.2023
- Involved managing customer inquiries, learning a general knowledge of stock
- Adhered to company policies related to safety procedures while handling heavy equipment like pallet jacks and trolleys
Education
High School Diploma -
Christian Brothers College
Adelaide SA11-2023
Skills
- Research
- Issue resolution
- Data entry
- Call management
- Customer relationship management
- Team collaboration
- Active listening
Accomplishments
- AGSVA baseline security clearance
- Completion of White Card
Affiliations
- Have a passion for soccer, as well as basketball
- Enjoy socializing with friends
- Passion for self-development
References
- Vito Mavlindi, Boss at A Class Kitchens, +61 421 075 575
- Michael Tremonte, teacher at Christian Brothers College, 0402 737 549, mtremonte@cbc.sa.edu.au
- Irma Mclean, Senior Team Leader, DATACOM, 0416 599 212
Availability
Full Time Availabilty From Monday-Friday with room for adaptability
Timeline
Customer Service Representative
Department of Home Affairs/DATACOM
11.2024 - Current
Apprentice Cabinet Maker
A Class Kitchens
11.2023 - 11.2024
Night Fill Team Member
Foodland
03.2021 - 11.2023
High School Diploma -
Christian Brothers College
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