Jonathan O'Neill
Clifton Hill
Summary
I joined the Department of Home Affairs as an APS 4 Decision Maker in March 2023. I have been acting at the APS 5 level in the capacity of Team Leader and Complex Case Team Decision Maker from May 2024 to present. Since joining the Skills in Demand (SID) Program Delivery, I have supported the Department of Home Affairs in delivering on the priorities of Government and addressing the national skill shortages in the Australian economy.
Overview
5
5
years of professional experience
Work History
Complex Case Team Decision Maker (A/g)
Department of Home Affairs
01.2025 - Current
- Produce fair, accurate and lawful decisions on sponsorship, nomination and visa applications in the complex case cohort, in accordance with policy and legislation.
- Consistently meet and exceed set program targets within established timeframes, contributing to overall Program Delivery targets.
- Establish a cohesive work environment by being approachable and personable. Develop sound relationships with colleagues and key stakeholders to facilitate effective liaising and workload efficiency.
- Draft and finalise decision records with minimal supervision.
- Work independently and as part of a team throughout the day.
Team Leader (A/g)
Department Of Home Affairs
05.2024 - 01.2025
- Provide support and advice to Decision Makers on the intricacies of sponsorship, nomination and visa applications in the SID program.
- Undertake Quality Control and Quality Assurance checks on the SID caseload and escalate or provide constructive feedback when required.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Prioritise tasks based on urgency in a dynamic work environment. Demonstrate high attention to detail to ensure departmental goals are achieved in stipulated timeframes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Procure and present written reports on updates and feedback to my team.
- Nurture the establishment of new employees in the Department ensuring they develop all the necessary skills to thrive in their role.
- Problem solve complex applications to ensure my team can action difficult applications correctly in a timely manner.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Decision Maker
Department Of Home Affairs
03.2023 - 05.2024
- Produce fair, accurate and lawful decisions on sponsorship, nominations and visa applications in the general caseload, in accordance with policy and legislation.
- Use time management skills and application tracking spreadsheets to effectively meet and exceed KPI targets.
- Contribute to weekly team huddles to help improve and streamline case processing practices.
- Escalate cases where appropriate to my Team Leader with application ID, relevant evidence, regulation(s) of concern, research I have completed and my recommended treatment.
Site Manager
Simbuilt
08.2020 - 03.2023
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Strong attention to detail and taking pride in the quality of my work means tasks are completed correctly the first time. This is crucial in all industries when working within a defined budget.
- Exceptional communication skills ensuring mistakes do not occur. Measure twice and cut once!
Education
Bachelor of Science - Construction Management
RMIT University
Melbourne, VIC10-2020
Certificate IV - Building And Construction (OHS)
Housing Industry Association
Melbourne, VIC04-2018
Trade Qualification - Fitter/Machinist
Riverina TAFE Institute
Albury, NSW12-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration talent
- Excellent written and verbal communication
- Computer proficiency
- Adaptability
- Strong work ethic
- Punctual, reliable and honest
- Proactive and resourceful
- Positive and enthusiastic
Timeline
Complex Case Team Decision Maker (A/g)
Department of Home Affairs
01.2025 - Current
Team Leader (A/g)
Department Of Home Affairs
05.2024 - 01.2025
Decision Maker
Department Of Home Affairs
03.2023 - 05.2024
Site Manager
Simbuilt
08.2020 - 03.2023
Bachelor of Science - Construction Management
RMIT University
Certificate IV - Building And Construction (OHS)
Housing Industry Association
Trade Qualification - Fitter/Machinist
Riverina TAFE Institute
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