Joseph Thomas
Leanyer,NT
Summary
Computer-savvy service planner with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments and stock management.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Service Planner
Rentokil Initial Australia
01.2023 - Current
- Responsibilities include: Handling customer inquiries via phone, and email
- Managing time spent on tasks
- Receiving and completing reports
- Creating and submitting job schedules for technicians
- Managing stock and warehouse
- Maintaining client information
- Escalation of enquiries when relevant
- Adhering to privacy and confidentiality guidelines
- Providing excellent customer service
- Achieving KPls based on weekly / monthly targets
- Maintain tidy work areas in line with WH&S.
Customer Experience Specialist
Moneyball Australia
01.2021 - 01.2023
- Responsibilities include: Handling customer inquiries via livechat, and email
- Provide timely, accurate advice and assistance to customers
- Managing time spent on each interaction
- Maintaining client information
- Ensuring Attention to detail at all times
- Escalating complaints and inquiries to relevant departments where necessary
- Adhering to privacy and confidentiality guidelines
- Providing excellent customer service
- Achieving Key Performance Indicators (KPIs) based on weekly / monthly targets
- Ensure clean work area inline with WHS regulations.
APS3 Service Officer
Services Australia
01.2020
- Responsibilities include: Processing customer claims for payments
- Responding to customer disputes and escalating when required
- Attention and accuracy when recording customer details
- Adhering to privacy and confidentiality guidelines
- Providing excellent customer service
- Achieving KPI's based on weekly / monthly targets
- Ensure clean work area in line with WHS.
Client Service Officer
Entain
01.2018 - 01.2021
- Responsibilities include: Handling customer enquiries via phone, livechat, and email
- Placing phone bets in a timely manner
- Managing time spent on each interaction
- Maintaining client information
- Ensuring Attention to detail during bet placement
- Escalating enquiries to relevant departments where necessary
- Adhering to privacy and confidentiality guidelines
- Providing excellent customer service
- Achieving KPI's based on weekly / monthly targets
- Ensure clean work area in line with WHS
- Attention to detail recording customer details.
Dispatch Officer / Supervisor
Darwin Radio Taxis
01.2015 - 01.2018
- Responsibilities include: Manage drivers and dispatch jobs
- Manage driver messages (no jobs and recovering job)
- Managing staff breaks on shift
- Handling customer complaints
- Adhering to privacy and confidentiality guidelines
- Providing excellent customer service
- Achieving KPI's based on weekly / monthly targets
- Answer inbound calls within timeframes to ensure KPI's are met
- Ensure clean work area in line with WHS
- Attention to detail recording customer locations and booking times.
Customer Service Officer
PowerWater
01.2014 - 01.2015
- Responsibilities include: Adhering to privacy and confidentiality guidelines
- Providing excellent customer service
- Provide timely, accurate advice and assistance to customers
- Achieving KPI's based on weekly / monthly targets
- Answer inbound calls within KPI timeframes
- Action outbound calls re-overdue accounts
- Ensure clean work area in line with WHS guidelines and team expectations
- Accepting payments for customer accounts
- Attention to detail especially when recording customer payments and details.
Education
Year 12 -
Palmerston Senior College
Palmerston, NT 01.2011 - 11.2011
Diploma of ICT Professional Practice - Information Tech
University of Tasmania
Hobart, TAS 05.2024 - Current
Qualifications Education
- NT Drivers Licence - 'C' Class
- OCHRE Card (Working with Children)
Key Qualities And Experience
- Friendly, helpful & professional manner
- Ability to communicate with people at all levels & from diverse backgrounds
- Hardworking & highly motivated with an excellent work ethic
- Proven contribution as a valuable team member trustworthy, responsible & honest
Skills
- Organization and Time Management
- Supervision and leadership
- Calm Under Pressure
- Friendly, Positive Attitude
- Problem Resolution
- Analytical Thinking
- Dependable and Responsible
- Flexible and Adaptable
- Maintaining Client Records
- Attention to Detail
- Customer Service
- Multitasking Abilities
Community Service
Australian Army Cadets - Corporal - 01/01/2006, 12/31/2010,
Give/receive orders, Complete assigned tasks, Train new cadets in 'drills and navigation'. Parade, Survival skills, Working in harsh conditions, Navigation skills, Signals (Radio communication), Orienteering, Trained for emergency response situations.
References
- Mr Prash Luther, Moneyball Australia, 0412 330 313
- Mr Cameron Curran, Rentokil Initial, 0417241747
Hobbies and Interests
I am a co-organiser and scenario planer in weekly group sessions which encourage effective problem solving, memory training, communication, all round teamwork during role-played and strategically mapped narratives. I also enjoy working with computers, laser tag, gaming, paint ball, swimming and spending time with family and friends.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma of ICT Professional Practice - Information Tech
University of Tasmania
05.2024 - Current
Service Planner
Rentokil Initial Australia
01.2023 - Current
Customer Experience Specialist
Moneyball Australia
01.2021 - 01.2023
APS3 Service Officer
Services Australia
01.2020
Client Service Officer
Entain
01.2018 - 01.2021
Dispatch Officer / Supervisor
Darwin Radio Taxis
01.2015 - 01.2018
Customer Service Officer
PowerWater
01.2014 - 01.2015
Year 12 -
Palmerston Senior College
01.2011 - 11.2011
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