Joseph Tzvetkoff
Qld
Summary
Results-driven automotive professional with 5+ years of dealership experience across parts, accessories, customer service and vehicle operations. Currently working as a Parts & Accessories Manager, with proven experience managing sales performance, building strong customer relationships, training staff and working closely with dealership teams.
Strong automotive product knowledge combined with a genuine passion for vehicles and delivering exceptional customer experiences. Experienced in vehicle demonstrations, identifying customer needs, recommending products and accessories, and working toward commercial targets.
Seeking to transition into a Luxury Sales Consultant role where my automotive knowledge, communication skills and customer-focused approach can be used to deliver outstanding sales results and represent a premium automotive brand.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Parts and Accessories Manager
Tait motors (previously Obrien Toyota)
St George, Qld
09.2023 - Current
- Provide leadership and guidance to employees in the parts department.
- Promotion of the dealership and automotive brands.
- Monitoring of sales revenue, margin, and expenses, whilst taking corrective action when required.
- Building relationships with customers and other businesses to maintain loyalty and support.
- Involvement in recruiting, selecting, and training parts and accessories staff.
- Reporting of parts departments' actual sales performance in comparison to set targets to the general manager/dealer principal.
- Calculation of predicted sales, weekly stock ordering, and inventory control.
- Daily receipting of parts, as well as invoicing to account customers.
- Scheduled appointments and managed service workflow efficiently.
- Provided detailed explanations of services and repair options to clients.
- Educated customers about vehicle care and maintenance best practices.
- Conducted vehicle demonstrations, highlighting features and benefits effectively.
- Developed strong relationships with clients to foster repeat business opportunities.
- Participated in promotional events to enhance dealership visibility within the community.
Parts Interpreter/manager
Obrien Toyota
St George, Qld
09.2022 - 09.2023
- Parts interpretation, providing advice on products, and supplying correct parts.
- Packing, dispatching, and delivering of parts.
- Provide leadership and guidance to employees in the parts department.
- Promotion of the dealership and automotive brands.
- Building relationships with customers and other businesses to maintain loyalty and support.
- Involvement in training parts and accessories staff.
- Reporting of parts departments' actual sales performance in comparison to set targets to the general manager/dealer principal.
- Weekly stock ordering, and inventory control.
- Daily receipting of parts, as well as invoicing to account customers.
Vehicle Body Repair Apprentice (school Based)
Golden West (Host Obrien Toyota)
St George, Qld
02.2021 - 11.2022
- Assisted with vehicle body repairs, panel preparation and automotive restoration.
- Removed, repaired and replaced damaged body panels and vehicle hardware.
- Assisted with electrical repairs and installation of automotive components and accessories.
- Worked closely with supervisors to complete jobs according to scheduled deadlines.
- Removed and replaced cooling system and air-conditioning components.
Education
High School Diploma -
St George State High School
Saint George, QLD11-2022
Skills
- Customer Relationship Management
- Automotive Sales & Product Knowledge
- Customer Needs Analysis
- Vehicle Demonstrations
- Sales & Negotiation
- Sales Targets & KPI Awareness
- Customer Service & Retention
- Upselling & Accessories
- Dealership Operations
- Staff Leadership & Training
- Parts & Vehicle Technical Knowledge
- Strong Written & Verbal Communication
- Problem Solving & Attention to Detail
- Time Management
- Computer & Dealership Systems
Certification
- LF Forklift license
- Open Manual Car license
Timeline
Parts and Accessories Manager
Tait motors (previously Obrien Toyota)
09.2023 - Current
Parts Interpreter/manager
Obrien Toyota
09.2022 - 09.2023
Vehicle Body Repair Apprentice (school Based)
Golden West (Host Obrien Toyota)
02.2021 - 11.2022
High School Diploma -
St George State High School