Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Joseph Youssef

South Mroang ,VIC

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

3
3
years of professional experience

Work History

Retail Sales Assistant

Connor
Greensborough , Victoria
03.2023 - Current
  • Maintained records related to sales for store management.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Informed customers of current sales promotions and discounts.
  • Greeted customers and provided excellent customer service.
  • Managed cash register operations using POS system and processed sales and returns.
  • Bagged or packaged purchases and wrapped gifts.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Used product knowledge to suggest items to match client needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Demonstrated knowledge of store policies regarding payments, returns, and exchanges.

Trade Assistant

Savior For Glass
South Morang, Victoria
05.2021 - 07.2023
  • Assisted in the loading and unloading of goods from trucks and containers.
  • Operated pallet jacks and other material handling equipment safely in order to move large amounts of stock around efficiently.
  • Provided assistance with manual handling tasks when required.
  • Maintained a clean, safe working environment by adhering to health and safety regulations at all times.

Restaurant Waiter

Billy's Junction
Mernda , Victoria
09.2021 - 12.2022
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Stocked service areas with supplies during slow periods.
  • Resolved customer complaints in a polite manner according to company policy.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Checked on guests during meals to ensure satisfaction with each course.

Education

Bachelor of Mechanical Engineering (Honours) - Engineering

RMIT University
Melbourne, VIC
11.2026

High School Diploma -

Marymede Catholic College
South Morang, VIC
09.2022

Skills

  • Cash Handling
  • Product Cross-Selling
  • Sales Expertise
  • Customer Service
  • Order Processing
  • Money Handling
  • Problem-Solving
  • Product Knowledge
  • Relationship Building
  • Positive and Professional
  • Teamwork and Collaboration
  • Time Management
  • Customer Needs Assessment
  • Product Promotions
  • Complaint Management

Languages

Arabic
Limited
English
Native/ Bilingual

Accomplishments

  • High distinction grades achieved in first year of Engineering. (2023)
  • Victorian Certificate of Education (2022)
  • Academic Excellence and Endeavour awards in VCE Physics (2022)
  • Achieved 100/100 in Engineering Individual design project (2023)

References

References available upon request.

Timeline

Retail Sales Assistant

Connor
03.2023 - Current

Restaurant Waiter

Billy's Junction
09.2021 - 12.2022

Trade Assistant

Savior For Glass
05.2021 - 07.2023

Bachelor of Mechanical Engineering (Honours) - Engineering

RMIT University

High School Diploma -

Marymede Catholic College

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