Josephine Brown
Cabramatta,NSW
Summary
Dedicated senior support worker with a proven track record in team management and hard work. Known for fostering trust and diversity in residents' lifestyles. Skilled in NDIS support and in-home settings, offering flexible care strategies and steadfast guidance to clients. Committed to delivering both physical and emotional support with diligence and dedication.
Overview
5
5
years of professional experience
Work History
Senior Support Worker
ENAYA
05.2022 - Current
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
- Improved team communication and collaboration through the implementation of regular staff meetings and open channels for feedback.
- Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
- Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
- Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
- Developed strong relationships with clients'' family members and external stakeholders, fostering trust through consistent communication.
Warehouse Worker
Woolworths Group
03.2020 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Call Center Representative
Paramount
06.2019 - 02.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Cabramatta High School
Cabramatta11.2018
Skills
- Boundary Setting
- Assertiveness
- Respectful and Compassionate
- Problem-Solving
Timeline
Senior Support Worker
ENAYA
05.2022 - Current
Warehouse Worker
Woolworths Group
03.2020 - 03.2022
Call Center Representative
Paramount
06.2019 - 02.2020
High School Diploma -
Cabramatta High School
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