Summary
Overview
Work History
Education
Skills
References
Custom
Timeline
Generic

Josephine Kalaja

Inala,QLD

Summary

Resourceful team member with a strong work ethic and adaptability to changing conditions. Committed to driving business success through continuous learning and professional development. Values quality and collaboration in all projects.

Overview

5
5
years of professional experience

Work History

Team Member

Kmart Forest Lake
Forest Lake, QLD
03.2022 - Current
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Answered phone calls regarding inquiries about products or services.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Trained new team members using approved training materials and information.
  • Rotated through series of different stations based on team needs.
  • Set up and maintain online customer accounts, including processing orders, returns, and exchanges.
  • Prepared labels for shipments according to company guidelines; shipped packages using preferred carriers.
  • Confirmed items picked for orders by keying codes into system.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Crew Member

McDonald's Forest Lake
Forest Lake, QLD
09.2020 - 03.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Informed customers about daily specials in an engaging manner.
  • Resolved customer complaints in a professional manner.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Education

Bachelor - Criminology and Criminal Justice, Second Year

Griffith University - Nathan Campus
Nathan, QLD
01-2027

CERT I & III - Business

St. Thomas More College
Sunnybank
01.2023

Skills

  • Office365 applications
  • Time management
  • Team collaboration
  • Following instructions
  • Safety
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • OneNote
  • Teams
  • Able to work individually and in a team
  • Communication skills
  • Cash handling
  • Customer service

References

  • Tia, Ernst, Operations Manager, 61+ 435 942 722, Kmart Forest Lake, Forest Lake
  • Mario, Landaverde, Store Manager, 07 3021 0300, Forest Lake, Forest Lake

Custom

  • I hold a valid QLD working with children blue card.
  • Willing to obtain any other requirements.

Timeline

Team Member

Kmart Forest Lake
03.2022 - Current

Crew Member

McDonald's Forest Lake
09.2020 - 03.2022

Bachelor - Criminology and Criminal Justice, Second Year

Griffith University - Nathan Campus

CERT I & III - Business

St. Thomas More College

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Josephine Kalaja